Which hob brand is the most reliable?

We investigated the performance and reliability of some of the most popular hob brands, including AEG, Bosch and Neff.

In our unique large appliance survey, we asked nearly 3,000 Which? members and members of the public if they’re happy with their hob and if they’ve experienced problems, so you can see which brands are worth the money.

From traditional gas to modern induction, our expert guide to the best hobs will help you find the right model for your home 

Which hob brands develop the fewest faults?

This table summarises what we found about how quickly hob brands develop faults, based on hobs bought in the past seven years.

Only logged-in Which? members can see the full results of our brand reliability survey. If you're not yet a member, join Which? to get instant access. 

Want to browse hobs by type? See our guides to the best ceramic hobs, best induction hobs and best gas hobs.

Which hob brands do owners recommend?

As well as faults, our survey also revealed which hob brands owners feel happy with, and which they'd recommend to a friend.

These results are shown as each brand's customer score, based on hobs bought in the past seven years.

Only logged-in Which? members can see the full results of our brand reliability survey. If you're not yet a member, join Which? to get instant access.

Browse all of our hob reviews and filter by price, brand, test results and more to find the right one for your home

The three most common hob faults

If a hob encounters an issue, you'll likely need to call in the professionals, particularly if you experience one of the three most common faults, listed below.

1. Electrical fault (14% of faults reported)

Top of the list of most common problems is an electrical fault. This could include a blown fuse, issues with the connections or faulty switches. You're likely to need an expert to fix these types of problems.

2. Broke down for no obvious reason (10%)

If your hob stops working for no apparent reason, your first thought might be to replace it. But it's worth checking whether the hob can be repaired, either with the manufacturer (if it's still under warranty) or a technician.

3. Glass cracked/broken or ignition not working properly/at all (9%)

These two faults were equally common, representing 9% of all hob faults recorded in our survey results. Both of these require professional assistance.

How easy is it to repair a hob?

If something goes wrong with your hob within the first few years, then you’re unlucky, as our regular owner survey reveals that hobs are one of the most reliable appliances in your kitchen. If you do experience a fault, especially within the first few years, it’s worth checking if a fix is possible.

We’ve looked into what top hob brands offer in repairs and spare parts.

• AEG provides free repairs when within the manufacturer’s warranty, followed by a £169 fixed fee and guarantee of original AEG spare parts if out of warranty. It also offers Repair and Care insurance starting from £18.49 a month.
• Beko will repair free of charge when within the warranty. After that, there’s the choice of paying from £145 for a one-off fix by Beko engineers using Beko parts, or Repair and Care insurance from £20 per month.
• Bosch repairs faults for free within the warranty period. If out of warranty, you’ll be charged for the call-out, even if the engineer isn't able to repair it. Call-out charges range from £109 to £119 depending on location. Any replacement spare parts are an extra cost. They also offer Repair and Care insurance from £19.07 per month.
• Hotpoint Once your hob is out of guarantee, Hotpoint will supply a quote for the cost of sending out one of its engineers to fix the fault with your hob, before you're committed to paying.
• Zanussi Zanussi-approved technicians will fix any fault free of charge within the warranty period, using original Zanussi spare parts. Out of warranty, it offers a fixed-price repair costing no more than £149, or a Repair and Care service starting at £16.99 a month.

If you need to find a reliable appliance specialist in your area, use Which? Trusted Traders.

If your machine is approaching the end of its natural life or it can't be repaired, read our guide on how to recycle electrical items.

Which hob brands offer the best guarantees?

Most hob brands offer product guarantees of one or two years as standard, but a handful of brands offer longer cover, including:

• Ikea appliances come with a free five-year guarantee (except for Lagan and Tillreda, which have a free two-year guarantee).
• CDA appliances are covered by a lifetime 15-year parts and two-year labour warranty, if registered after 1 July 2025. Anything registered before this date will have a two-year labour warranty and five-year parts warranty.
• Lamona appliances come with a three-year manufacturer warranty as standard.

Faulty product? Here's how to get a refund, repair or replacement

How we discover the most reliable hob brands

Which? has a wealth of information on Britain's favourite brands. Every year, we ask Which? members to tell us about the home appliances they own – from how likely they would be to recommend a brand to how reliable the products are once they get them home.

This year, 3,815 Which? members and 5,561 members of the public told us about more than 27,859 individual products. We calculate each brand's customer score, fault rate and reliability rating using the results of our annual survey.

Our surveys, combined with our extensive lab tests, mean we can recommend the best hob to buy.

For more on what it takes to earn a Best Buy recommendation, read how we test hobs