The two most common issues people have with their hob is that one or more of the heating zones stops working or something goes wrong with the electrics. Faulty ignition comes next on the list of gripes.
Knowing which brands develop the most faults, and how quickly they come up, should be an important part of any buying decision. That’s why, every year in our unique survey, we ask thousands of people to tell us whether they are happy with their appliances, and which ones have caused problems This year, more than 12,000 Which? members and 5,000 members of the public have answered our questions, including more than 6,000 hob owners.
Our analysis takes into account which hobs became faulty and how soon. We find out how many were repaired and also how many ended up being replaced.
We've calculated ratings for 22 hob brands, including all the big names such as AEG, Bosch, Neff and Zanussi. Use our guide to point yourself towards brands you can trust, and away from the ones which are best avoided.
The table below gives a summary of this year's survey results, which are based on hobs people have bought across the past seven years. Brands are ranked by their customer score, which indicates how satisfied owners are with their hobs, and whether they would recommend the brand to others.
The 'proportion faulty' shows the amount of owners whose hob developed a fault within the first seven years. In the final column is the percentage of hobs that were either mended or had to be thrown away due to a fault.
|Brand||Customer score||Proportion faulty in first seven years||Proportion repaired or replaced due to a fault|
The table below shows big differences between the best and worst brands when it comes to customer satisfaction as well as the proportion of appliances that needed repair or replacing.
|Proportion faulty in the first seven years||3%||31%|
|Proportion repaired or replaced due to a fault||1%||29%|
Hobs are one of those appliances that you'd expect to give many years of fault-free service. And, by and large, this is what our latest survey of hob owners across 22 brands has found.
However, pick the wrong brand and you'll be nearly three times as likely to have to call out the engineer, or even have to pay out for a new hob, than if you have a hob made by the top brand.
|Proportion repaired or replaced due to a fault|
|Average for all hobs||4%|
We've combined our data on customer satisfaction, reliability, performance and price to give you an in-depth look at each hob brand.
If you're not yet a member, to get instant access to the following oven brand verdicts: AEG, Baumatic, Beko, Belling, Bosch, CDA, Creda, Hotpoint, Hoover/Candy, Ikea, Indesit, John Lewis, Lamona, Miele, Neff, Rangemaster, Samsung, Siemens, Smeg, Stoves, Whirlpool and Zanussi.
If you already know which oven brand you want, use these links below to head straight to our reviews and find your ideal model for each brand:
The most common hob problem that people experience is one or more of the cooking zones not working, or an electrical fault.
Next, is something going wrong with gas hob ignition – or it simply stopping to work completely. It's only an issue if you own a gas hob but, despite the surge in popularity of induction hobs, about half of Which? members still like to cook on gas.
After that, issues with touch controls and dodgy dials were common faults.
But, all in all, you'd be unlucky to experience any of these issues if you go for one of the most reliable hob brands.
We regularly ask Which? members to tell us about the household appliances they own, revealing how likely they would be to recommend a brand and how reliable the products are when it comes to using them.
This year, 12,411 Which? members and 5,011 members of the public told us about more than 75,000 individual products. We calculate a brand's customer score, fault rate and proportion replaced or repaired based on the results of our annual survey.
Our customer experience surveys, combined with our extensive lab tests, mean we can recommend the best hob you should buy.