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24 February 2021

Top hob brands rated

Find out which hob brands, including Neff, Bosch, AEG, Zanussi and more, will last for years without developing a fault. Unique Which? survey data reveals the brands that customers like best and that you can rely on for trouble-free cooking.
USED Person cooking on gas hob
JD
Jane Darling

The most common issue that people have with their hob is that one or more of the heating zones stops working. Faulty ignition comes next on the list of gripes.

Knowing which brands develop the most faults, and how quickly they come up, should be an important part of any buying decision. That’s why, every year in our unique survey, we ask thousands of Which? members to tell us whether they are happy with their appliances, and which ones have caused them problems.

Our analysis takes into account the number of faults, how serious they are and how soon they happen. A small fault after 10 years of ownership is one thing, but a big fault early-on that you need an engineer for is at best a hassle, but it may be expensive too. 

We've looked at the performance of the biggest hob brands – including AEG, Bosch, Neff and Zanussi – and have calculated ratings for each so you know which brands to choose, and which to avoid.

Hob brands rated

The table below summarises our results. Brands are ranked by their customer score, which relates to whether their customers would recommend that brand. The higher the percentage score for 'fault-free after five years', the fewer problems were reported by owners.

* Viewing this on mobile? Scroll right to see the whole table

Only logged-in Which? members can see which brands achieved the ratings and verdicts in the table below. If you're not yet a member, join Which? to get instant access.

Brand Customer satisfaction score Customer satisfaction rating Average test score Fault-free after five years
Member content
83%
76% 90%
Member content
80%
73% 96%
Member content
80%
50% 94%
Member content
79%
59% 98%
Member content
78%
71% 96%
Member content
77%
70% 96%
Member content
74%
70% 99%
Member content
73%
68% 98%
Member content
73%
57% 94%
Member content
72%
n/a 98%
Member content
70%
n/a 93%
Member content
69%
51% 94%
Member content
68%
62% 90%
Member content
66%
62% 95%
Member content
62%
54% 90%
Member content
62%
63% 93%
Member content
60%
n/a 93%
  • Table notes: The customer satisfaction and fault-free after five years percentages are based on a survey of 3,903 Which? members who own hobs, conducted in October 2020. 
  • Customer satisfaction is based on whether owners would recommend the brand to a friend.
  • Average test score is based on results of models tested in the past three years. Where n/a is reported there is not enough data.
  • Fault-free after five years shows which brands were least faulty over this period of time.
  • Table last updated 10 December 2020

Best vs worst hob brands

The graphs show that, while there isn't a huge difference between brands in the number of faults reported in the first five years of ownership, customer satisfaction and average test score do reveal big disparities between brands.

Brand loyalty

Hobs are one of those appliances that you'd expect to give many years of fault-free service. And, by and large, this is what our latest survey of hob owners across 17 brands has found.

Of course, some brands are better than others and consequently some brands earn higher loyalty. 

Our survey revealed that Neff owners were the most loyal: in more than 50% of cases, customers decided to buy another Neff hob when replacing their old one. Bosch came a strong second, with Miele and Siemens also putting in decent showings.

Verdict: hob brands in depth

We've gathered all our data on customer happiness, average scores in our independent hob tests and fault tallies to supply a detailed picture of well-known hob brands. Read on for our verdict on whether it's a brand you should consider.

Which? members can log in to view our unique lab test scores and customer satisfaction survey results.  If you're not yet a member, join Which? to get instant access to the following hob brand verdicts. 

  • AEG hobs verdict
  • Bosch hobs verdict
  • John Lewis hobs verdict
  • Ikea hobs verdict
  • Bosch hobs verdict
  • Miele hobs verdict
  • Neff hobs verdict
  • Siemens hobs verdict
  • Zanussi hobs verdict

The most common hob faults

The most common hob problem that people experience (nearly a third of those who reported a fault) is one or more of the cooking zones not working.

Second (with around a fifth of those reporting a fault), is something going wrong with gas hob ignition – or it simply stopping to work completely. It's only an issue if you own a gas hob but, despite the surge in popularity of induction hobs, about half of Which? members still like to cook on gas. 

After that, issues with touch controls and dodgy dials were common faults.

But, all in all, you'd be unlucky to experience any of these issues if you go for one of the most reliable hob brands.

How we measure hob reliability

Our customer experience data takes three types of fault into account – minor, major and catastrophic:

  • Minor A fault that doesn't affect the product's performance significantly or a fault that only occurs occasionally with minimal impact. This issue may be irritating or annoying but it isn't frequently problematic and you can easily work around it. For example, a hob's indicator light not working.
  • Major A fault that has a noticeable effect on the product’s performance. This fault affects how you use the product and can be problematic. This could include a cooking zone not working or touch controls becoming less responsive.
  • Catastrophic A fault that makes the product unusable, with the fault needing to be repaired or parts replaced before it can be used again. For example, a cracked surface or complete loss of function of knobs or dials.

How we calculate the best and worst hob brands

Which? has a wealth of information on Britain's favourite kitchen appliance brands. 

We regularly ask Which? members to tell us about the household appliances they own, revealing how likely they would be to recommend a brand and how reliable the products are when they get them home. This year, more than 13,000 Which? members told us about more than 42,000 appliances. 

Our customer experience surveys, combined with our extensive lab tests, mean we can recommend the best hob you should buy.

Head to our hob reviews

If you've decided on the hob brand you want to go for, use the links below to head straight for all our reviews on your chosen brand.


View all Hobs