Cookies at Which? We use cookies to help improve our sites. If you continue, we'll assume that you're happy to accept our cookies. Find out more about cookies

Laser eye surgery - best and worst companies

Laser eye surgery companies compared

Article 1 of 4

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We've surveyed thousands of laser eye surgery patients about their experiences with different providers.

Where to have laser eye surgery is a huge decision, so we've surveyed Which? members who are customers and asked them to rate the best and worst.

Our patient survey - which was carried out in 2014 - covers leading high street companies Optimax (now merged with Ultralase) and Optical Express, as well as independent clinics, smaller chains and hospitals such as Moorfields. 

If you're considering laser eye surgery, including Lasik or newer procedures such as ReLex SMILE, use our customer scores in the table below to help you choose the best clinic.

Which? members can log in now to unlock our table and find out which laser eye-surgery company was rated best and worst. 

How customers rate laser eye surgery companies
Brand Explanation of the procedure Overall communication Enough time with the surgeon Transparency of pricing Customer service Customer score
Hospital-based providers Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Optical Express Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Optimax Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Small chains and independents Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Ultralase* Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

All scores and ratings are based on a survey of 460 Which? members carried out in in April and May 2014 who have had laser eye surgery in the last 10 years. 

* Ultralase and Optimax are now jointly owned (since 2012)

Patients rate laser eye surgery providers

Customers also rated important areas such as whether you get enough time with your surgeon. Some companies don't link you to your actual surgeon until the day of surgery, when it may feel too late to back out if you get extra information.

Which? members have also rated overall communication. This is vital because communication is the key to understanding the surgery you're signing up for, and we've found that it's not always as good as it should be.

Our two laser eye surgery mystery-shopping investigations have shown us that you're not always told about your individual risk or given a realistic picture of potential complications or side effects.

If you're not yet a Which? member, sign up for a £1 trial to get instant access to our full laser eye-surgery results, as well as what you need to know about laser treatment, and all our other reviews.