16th July 2021
Our table below reveals the best and worst optician shops, as voted for by thousands of their customers in a 2020 Which? poll.
All major high street chains are rated, including Boots Opticians, Specsavers and Vision Express, as well as independents.
Booking an eye test
Thoroughness of eye testing
Offers when buying glasses
Price when buying glasses
Range of glasses
Overall value for money
Local independent optician
Table notes: Table last updated July 2020. Based on Which? survey of 3,148 members, conducted April/May 2020. Stores had to get at least 30 responses to be included in the overall table. If there were fewer than 30 answers for any area - for example, customer service - a rating is not given. Customer score is based on satisfaction with the store on last visit and likelihood of recommending to a friend.
Our unique customer-survey insight gives an overview of how each store rates for attributes such as product quality, price and aftercare.
But it's less easy to judge whether your optometrist is doing what it should, including the performing the right eye tests and giving an accurate prescription.
In October 2017, we sent undercover researchers to 30 optician stores for check-ups. We found that a worrying 13 out of 30 visits were rated poor or very poor by our expert panel of optometrists.
In the worst cases, optometrists issued inaccurate prescriptions that didn’t correct eyesight problems such as astigmatism or double vision, which would have left our researchers with unsafe glasses.
Other failings included:
We did see some examples of great practice, too, including one visit to an independent optometrist that was rated ‘excellent’ because of the thorough eye test, clear advice and accurate prescription.