Our table below reveals the best and worst optician shops, as voted for by thousands of their customers in a 2020 Which? poll.
All major high street chains are rated, including Boots Opticians, Specsavers and Vision Express, as well as independents.
|Optician shop||Customer score||Booking an eye test||Thoroughness of eye testing||Product quality||Offers when buying glasses||Price when buying glasses||Range of glasses||After-sales||Customer service||Overall value for money|
Local independent optician
Our unique customer-survey insight gives an overview of how each store rates for attributes such as product quality, price and aftercare.
But it's less easy to judge whether your optometrist is doing what it should, including the performing the right eye tests and giving an accurate prescription.
In October 2017, we sent undercover researchers to 30 optician stores for check-ups. We found that a worrying 13 out of 30 visits were rated poor or very poor by our expert panel of optometrists.
In the worst cases, optometrists issued inaccurate prescriptions that didn’t correct eyesight problems such as astigmatism or double vision, which would have left our researchers with unsafe glasses.
Other failings included:
We did see some examples of great practice, too, including one visit to an independent optometrist that was rated ‘excellent’ because of the thorough eye test, clear advice and accurate prescription.