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Which? response to the CMA’s consultation on its provisional decision in the veterinary services for household pets market investigation

Alternative Dispute Resolution (ADR) offers a way for consumers to find justice without the cost and complexity of going to court. In the UK, ADR plays a vital role in consumer protection, giving people a way to solve problems with businesses efficiently, without needing to go to court or rely on public authorities to step in. It isn’t a substitute for a robust public consumer enforcement system that deters businesses from breaching consumer law. But it should be a quick, fair, and accessible pathway for consumers to privately seek redress when they are unfairly treated. Yet, for too many, this system is broken. Our analysis shows that getting fair and effective redress remains far too difficult, with access to justice often depending more on the economic sector or the business involved than on the fairness of their claim

Findings from freedom of information requests to local authority Trading Standards Services

A majority of cosmetic products purchased from third party sellers on Amazon, eBay, Tiktok Shop and Vinted appeared to be fake and could be putting shoppers’ health at risk, a Which? investigation has found.

Sports Direct’s use of RRPs could be breaking the law by misleading shoppers into thinking they are getting a better deal than they really are, according to a new Which? investigation