Consumer protection rules 2008
- New rules introduced to combat unfair traders
- It’s an offence for traders to mislead consumers or act aggressively
- We show you how to complain if the law is broken
- Your right to cancel a contract after a high-pressure sales pitch
What's in this guide
The law explained
The Consumer Protection from Unfair Trading Regulations 2008 explained.
Banned practices
The CPRs make it an offence to claim something is free when it’s not.
Your rights
Find out how the new law affects your rights as a consumer.