Dealing with faulty goods
- When you have a right to a refund for a faulty product
- Who has legal responsibility when something you buy doesn’t work
- The difference between guarantees and Sale of Goods Act rights
- How your rights might change and what you can do
What's in this guide
Your rights
Laws, regulations and other measures to deal with problems
How to complain about faulty goods
Step-by-step guides to help you get the result you want
Sample letters
Templates of letters you can use to complain to companies and the authorities
FAQs
Commonly-asked questions and answers about faulty goods
Faulty goods: how your rights could change
A European Commission's proposal means you could lose the right to a refund for faulty goods.