Dealing with faulty goodsSample letters

Your address

Company/ supplier address

Dear

(Reference: contract number)

On (date) I (bought/placed an order for) a (item), received it on (date). I have discovered that the (item) has the following problem: (add details).

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract I am rejecting the (item) and request that you refund the sum paid to you of (£xxx).

I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.

If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter, I intend to issue a claim against you in the county court without further reference to you.

Yours sincerely

Your address

Company/ supplier address

Dear

(Reference: contract number)

On (date) I (bought/placed an order for) a (item), I received it on (date). I have discovered that the (item) has the following problem: (add details)

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the (item) (repaired/replaced) and I would request that you confirm that you will do this within the next seven days.

I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.

If I do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter, I intend to issue a claim against you in the county court without further reference to you.

I look forward to hearing from you

Yours sincerely