Online shopping and catalogue problems
- Your rights: returning items and getting refunds when you buy from an online shop or catalogue
- The information that online shops and catalogues must give you before you confirm an order
- Why paying by credit card for your online shopping or home shopping gives you extra protection
- Who pays when you return online or home shopping
What's in this guide
Online shopping and catalogues: your rights
The laws you can use to deal with problems shopping online or with catalogues.
Catalogue and online shopping complaints
Step-by-step guides for complaining about catalogue or online shopping orders.
Sample online shopping complaint letters
Templates of letters you can use to complain to online shops or home shopping catalogues.
Online and mail order problems: FAQs
Common questions about online shopping and home shopping.
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