Your rights when paying by credit card
- How to claim against your credit card company if something you buy is faulty
- Why you still get rights even if you only make part payment by credit card
- Sample letters to get you started
What's in this guide
Credit card protection
The extra protection the law gives you when you pay by credit card
Consumer Credit Act 1974
The protection the law gives you when you pay by credit card
CCA section 75 problems
Circumstances when the Consumer Credit Act doesn't apply to credit card purchases
Chargeback on credit and Visa debit cards
If you pay by Visa debit or section 75 doesn't apply, chargeback could be the answer
How to complain
Step-by-step guide to help you get the credit card result you want
Section 75 sample letters
Letter templates you can use to complain about credit card-related problems
APR increase sample letters
Which? credit card advice: sample letters for challenging an increase in your credit card interest rate