ActionLetter to claim refund for vouchers from bust company

If the company for which you have vouchers goes bust, you don't have any formal rights to get a refund. But you can still ask to get your money back. 

Use this Which? template letter to help you ask the administrators for a refund.

If you'd rather speak to an adviser about your problem, call the Which? Consumer Rights Advice Line on 01992 822 829 to join today.

Making a claim to administrators to refund vouchers

                                                                                                                                                                                                                                                                                                                   [Your address]

[Administrator's address]

Dear Sir/ Madam,

Reference: [Voucher number and retailer name]

Please find enclosed a [gift card/voucher] to the value of [£xx]

It was bought from a [name of store] on or before [insert date].

The [name of store] has now gone into administration so I am unable to use my [voucher/ gift card].

I would be grateful if you would issue a refund at the value of the voucher to my address above.

Yours sincerely



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