We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
4 March 2021

Letter to claim refund for vouchers from bust company

If the company for which you have vouchers goes bust, you don't have formal rights to get a refund - but you can ask. Use this letter to ask for your money back.
W
Which?Editorial team

There is a file available for download. (14 KB). This file is available for download at .

[Your address and contact number]

[Administrator's address]

[Date]

 

Dear Sir/Madam,

Reference: [Voucher number and retailer name]

Please find enclosed a [gift card/voucher] to the value of [£xx].

It was bought from a [name of store] on or before [insert date].

The [name of store] has now gone into administration, so I’m unable to use my [voucher/gift card].

I would be grateful if you would issue a refund to the value of the voucher to my address above.

Yours faithfully,

[Name]

There is a file available for download. (14 KB). This file is available for download at .