Buying tickets: your rights
- Which? explains how to avoid getting ripped off by ticket sellers
- What to do if you get the wrong tickets or your tickets don't arrive
- Your rights to a refund on your ticket if an event is cancelled or postponed
- What extra fees ticket sellers charge you
What's in this guide
Your ticket buying rights
Which? advice on your rights when buying tickets from official sellers, resellers and touts
Ticket service charges
The extra fees ticket sellers charge when you buy tickets, and how to avoid paying them
Refunds for tickets
Getting all your money back for tickets to cancelled events may not be easy
How to complain
How to deal with common ticket-buying problems such as tickets not arriving on time
Sample letters
Two useful templates you can adapt to complain to ticket sellers about ticket problems
Ticket buying FAQs
We answer some of your frequently asked questions about ticket sellers