Christmas shopping rights
From shopping in the sales to buying gifts, the festive season can throw up many situations where it can really help to know your rights. Our guides help you understand your consumer rights at Christmas so you’re not left out of pocket.
Answers to your problems
Do you know your Christmas shopping rights?
The average UK family spends more than £800 on Christmas. But if anything goes wrong it can pay to know your where you stand and how to put things right.
What are my online shopping rights at Christmas?
With more and more of us shopping online at Christmas it's vital that you know your rights. Here's the lowdown...
Your five essential Black Friday shopping rights
A cut-price deal doesn’t mean your consumer rights will also be given the chop. Make sure you know what to do if your Black Friday deal turns out to be a dud.
Can I return unwanted Christmas gifts?
No matter how well you know a loved one, it's pretty much guaranteed that at some stage you'll buy them a Christmas present that isn't right.
I have a faulty Christmas present, what are my rights?
We’ve put together a handy festive guide to explain your rights when returning faulty Christmas items and what to do if a retailer tries to fob you off.
What are my shopping rights in a Christmas sale?
Christmas sales start earlier and earlier every year. But how can you be sure the sale is genuine and that the items on sale are a real bargain?
Is there still value in buying vouchers?
The lowdown on your rights when it comes to vouchers and gift cards, credit notes and insurance companies who insist on giving vouchers.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
How to complain if you receive damaged goods in the post
Don’t be fobbed off by a retailer if you received damaged goods in the post. Here’s the lowdown on how to complain and what to ask for.
How to complain if your parcel is late or doesn’t turn up
If your parcel is late or doesn't turn up, your rights vary depending on the type of delivery you paid for.
How to complain if your parcel was left somewhere or stolen
This advice applies if your parcel hasn't turned up, were left somewhere outside your home and stolen, or left with a neighbour that denies having them.
Michael Patterson says:
I bought two items of bed linen from a local store at a special price on Black Friday. Without opening the packaging it was clear when I got them home that they were the wrong size. When I took...
Ashley Patterson says:
I bought a coat online using a promotional code and returned the item within 7 days of receiving it. The company are now saying I am not entitled to a refund, only online store credit. Reading the...
I brought my husband and pair of slippers which turned out to be too tight for him. Had the receipt but shop would not exchange because he had worn them. (Only worn to see if they were ok) . They...