Christmas shopping rights
From shopping in the sales to buying gifts, the festive season can throw up many situations where it can really help to know your rights. Our guides help you understand your consumer rights at Christmas so you’re not left out of pocket.
Answers to your problems
What are my rights with gift vouchers and cards?
The lowdown on your rights when it comes to vouchers and gift cards, credit notes and insurance companies who insist on giving vouchers.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
How to complain if you receive damaged goods in the post
Don’t be fobbed off by a retailer if you received damaged goods in the post. Here’s the lowdown on how to complain and what to ask for.
How to complain if your parcel is late or doesn’t turn up
If your parcel is late or doesn't turn up, your rights vary depending on the type of delivery you paid for.
How to complain if your parcel was left somewhere or stolen
This advice applies if your parcel hasn't turned up, were left somewhere outside your home and stolen, or left with a neighbour that denies having them.
duncan lucas says:
I should have added that the US authorities actually checked into what was going on in China and found corruption was rife . Many police authorities there were taking bribes and one group were...
We have discussed the fact that Amazon and other online suppliers are selling electrical products fitted with the wrong sort of plug: ...
malcolm r says:
Well, not even a £2000 fine! The company was fined £400 and ordered to pay costs of £1,466. Moorthy was given a conditional discharge for 12 months. Graham Henson, Harrow Council portfolio holder...