Dealing with faulty goods
- When you have a right to a refund for a faulty product
- Who has legal responsibility when something you buy doesn't work
- The difference between guarantees and Sale of Goods Act rights
- How your rights might change and what you can do
What's in this guide
Your rights - repair, refund or replace?
Laws, regulations and other measures to deal with problems
How to complain
Step-by-step guides to help you get the result you want
Sample letters
Templates of letters you can use to complain to companies and the authorities
FAQs
Commonly-asked questions and answers about faulty goods