Dealing with faulty goods Sample letters
Use these sample letters when you want a retailer to deal with something you have bought that is faulty.
Your address
Company/ supplier address
Dear
(Reference: contract number)
On (date) I (bought/placed an order for) a (item), received it on (date). I have discovered that the (item) has the following problem: (add details).
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract I am rejecting the (item) and request that you refund the sum paid to you of (£xxx).
I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.
I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.
Yours sincerely
You can adapt the text if you are making your complaint by email or through the company's website
Your address
Company/ supplier address
Dear
(Reference: contract number)
On (date) I (bought/placed an order for) a (item), I received it on (date). I have discovered that the (item) has the following problem: (add details)
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the (item) (repaired/replaced) and I would request that you confirm that you will do this within the next seven days.
I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.
I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.
Yours sincerely