Digital downloads are given their own unique category under the Consumer Contracts Regulations.
A digital download is classed as data which is produced and supplied in digital form. For example, an eBook, apps or online films.
Cancelling a digital download
Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.
If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14 day cooling-off period.
If you don’t give your consent, the 14 day cooling-off period still applies but you won't be able to download your digital content until this period has ended.
This is to prevent you from changing your mind after you have downloaded the content.
Check the terms and conditions
It's always worth checking the seller's terms and conditions because some retailers may offer refunds or exchanges as a gesture of goodwill if you make a genuine mistake on a purchase, even if you've waived your right to cancel.
Before you buy:
- Check the version and format of the download
- Read reviews of the download before you commit
- Check whether you're agreeing to download your item before your cancellation period ends
If there's a problem with a download and it doesn’t work properly, you should be able to argue that the seller is in breach of contract.
For example, if the download fails to work or isn't as the seller described it. In such cases, you should be able to ask the retailer to replace the download.
Getting a refund on a download
If you’ve made a genuine mistake with a download purchase, it’s worth contacting the retailer to see if you can get a refund, or exchange the download for the one you really want – you’ve nothing to lose.
Some retailers do have a window of opportunity within which you can apply for a refund on a download purchase if you change your mind.