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Consumer Rights.

4 March 2021

Letter to claim a refund for a faulty digital download

If you buy a digital download and it's faulty you may be able to claim a refund. Use this letter to claim a refund for a faulty download.
W
Which?Editorial team

There is a file available for download. (14 KB). This file is available for download at .

[Your address]

[Address of company]

[Date]

 

Dear Sir/Madam, 

Ref: Faulty download

Date of purchase of download: [insert date].

ID number of download [if available]: [add number].

On the [date] I purchased [name of download] [ID number of download, if available] from your online store.

This download was faulty in that [provide details of the issues with the software].

I am therefore requesting under the Consumer Rights Act 2015 that you [repair the download] [provide a replacement download] or if that is not possible provide a refund of [insert details of how much you paid] and would request your confirmation that this will be provided in the next seven days.

Yours faithfully,

[Your name]

There is a file available for download. (14 KB). This file is available for download at .