If your flight is delayed or cancelled, you may be able to claim compensation or get a refund.
Compensation can depend on the reason for and timing of the delay or cancellation - but don't be fobbed off with poor excuses!
Flight delays and cancellations
We found flight delays and cancellations came out as top in a list of people's holiday gripes.
If you've had problems with a flight, read on to see if you're entitled to a refund or compensation.
Whether or not you're entitled to compensation for delayed flights depends on the reason for your delay.
- I had a flight delay, can I get compensation?
- I had a flight delay due to a strike, can I get compensation?
- Denied Boarding Regulation
If your flight is cancelled, you may be able to claim compensation and get a refund under the Denied Boarding Regulation.
The amount of compensation you're entitled to depends on how far you were going to fly and if any alternative flights were offered to you by the airline.
Cancelled flight template letters
- Claim compensation for a cancelled flight
- Make a chargeback claim for a cancelled flight
- Make a Section 75 claim for a cancelled flight
- Claim compensation for flight cancellations due to technical faults
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I missed my flight
If you miss a flight and it’s the airline’s fault, then they are required to help but if it's your own fault, then you probably won't be entitled to anything.
Baggage is one of the biggest areas of complaint for air passengers. Airlines are responsible for the bags they allow you to check in but their responsibility is limited.