Consumer Rights Act

From 1 October 2015 the Unfair Terms in Consumer Contracts Regulations 1999 was replaced by the Consumer Rights Act.

Any consumer contracts entered into before this date will still be governed by the Unfair Terms in Consumer Contracts Regulations 1999.

A contract term can be deemed unfair if it creates a 'significant imbalance' in the trader and consumer’s positions.

For example, a term that allows the trader to fundamentally change the goods or services to be supplied under the contract, and at the same time giving the consumer no way out of the contract if they're not happy with the changes.

Contract terms must also be in plain and intelligible language. If they aren’t, the interpretation of the contract terms that favours the consumer will apply if challenged.

Consumer have the right to complain about unfair contract terms. 

The list of terms that are likely to be unfair includes the following examples:

  • terms that allow the trader to unilaterally change the characteristics of the goods or services without good reason
  • terms that allow the trader to keep an unreasonable amount of money as compensation if the consumer doesn’t keep to their side of the bargain
  • terms that aim to take away the consumer’s legal rights

Some contact terms can’t be challenged, in particular terms that set out what you are buying and how much it will cost. 

So you can’t argue a term that sets out how much you will pay for goods or services is unfair if you find you could have got the same thing much cheaper elsewhere.

If you wantt to challenge unfair contract terms, this letter template can help.