Returning goods: your legal rights
- Your legal rights if something you buy is faulty
- When you're not entitled to return something for a full refund
- What to do if you have lost the receipt
What's in this guide
Your rights
Your rights when returning unwanted or faulty goods.
How to complain
Step-by-step guides to help you get the result you want
Sample letters
Templates of letters you can use to complain to companies and the authorities
FAQs
Common questions and answers about returning goods.
