Best sites for buying DIY and gardening products October 2011
DIY and gardening sites rated
The UK's biggest survey of online shops reveals the best sites for buying DIY and gardening items, from power tools to plants. Each site has ratings for price, product stock, website usability and delivery, as well as a Which? customer score.
Our table of the best and worst sites for buying DIY and gardening products ranks 11 sites as part of the UK's biggest survey of online shops.
The websites are ranked in order of their customer score, which combines customer satisfaction with how likely you'd be to recommend the site to a friend.
Our table contains specialist DIY outfits - such as Screwfix.com - alongside big names in gardening equipment, but which was crowned the best?
Which? members can log in to view the results in the table below. If you're not already a subscriber, sign up to get full access for just £1.
| DIY and gardening | |||||||
|---|---|---|---|---|---|---|---|
| Website | Sample size | Website usability | Product stock | Delivery | Price | Returns process | Customer score |
| Amazon.co.uk | 309 |  | | | | | |
| Argos.co.uk | 55 | | | | | | |
| DIY.com (B&Q) | 47 | | | | | | |
| Garden4Less.co.uk | 121 | | | | | | |
| GardeningDirect.co.uk | 232 | | | | | | |
| HarrodHorticultural.com | 103 | | | | | | |
| Homebase.co.uk | 40 | | | | | | |
| QVCUK.com | 31 | | | | | | |
| Screwfix.com | 304 | | | | | | |
| Suttons.co.uk | 76 | | | | | | |
| Wickes.co.uk | 41 | | | | | | |
To see the results for the other categories in our survey, click on the links to these reviews:
- Baby and child
- Books, CDs and DVDs
- Clothes, shoes and accessories
- Cosmetics and toiletries
- Electrical appliances
- Furniture and homewares
- Outdoor and leisure
To see the full list of all the sites in our online shops survey, with their ratings, Which? members can view our magazine article online.
How Which? ranks DIY and gardening sites
The DIY and gardening category is one of eight featuring in the UK's biggest survey of online shops.
Between July and August 2011, Which? surveyed 14,671 online members about the online shops they'd used to buy DIY and gardening products over the previous six months. The Customer Score is based on members' satisfaction with the site and their likelihood of recommending it to a friend.
Our respondents also rated price, product stock (including range and availability), website usability, delivery and returns (where applicable). These star ratings are displayed in the table.
Check out our high street shops review to find the best high street shop for DIY products.
