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Best home and DIY shops

The best home and DIY shops in the UK, as voted for by thousands of shoppers – find out where to buy furniture, white goods and household appliances.
Hannah Walsh
Ellie Simmonds
Ian Aikman

If you're looking to shop for DIY supplies, furniture or appliances, find out which stores deserve your time. 

We combined our expert analysis with feedback from thousands of real customers to help you find where best to shop. 

And if you're shopping for something else, see our guides to the best and worst shops, best fashion, beauty and health shops and best technology and entertainment shops.

Note: branded links take you to the retailers' websites. 

Best DIY and decorating shops

Here, we break down the customer ratings for shops selling tools, DIY and decorating supplies. 

Screwfix (906)82%
Toolstation (534)82%
Amazon (846)77%
Wilko (552)75%
B&Q (1,272)73%
Brewers (120)73%
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Home Bargains (439)72%
Table notes: WRP means Which? Recommended Provider. Customer score is based on overall satisfaction with the shop and how likely people are to recommend it. Sample size in brackets. Where no star rating is given, the sample size was too small. Survey of 6,212 UK adults (4,602 members of the UK public and 1,610 members of the Which? panel) in May 2021.

Screwfix & Toolstation

Both of these stores received five stars across the board in our table. That's why Screwfix and Toolstation were both named Which? Recommended Providers (WRPs).

Amazon

Amazon also did well, with shoppers particularly impressed by how straightforward its app and website were to use.

ManoMano

At the other end of the scale was ManoMano, the worst-performing store by far. It scored just two stars for most of the factors we asked shoppers to tell us about, including Covid-19 measures and aftersales service and returns.

Best furniture and homeware shops

When shopping for furniture and homeware, you want to know that you're getting decent quality, great aftersales service and top-notch customer service. Find out where you'll find that below.

John Lewis (655)85%
Lakeland (149)84%
QVCUK.com (54)83%
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White Company / Little White Company (75)82%
Marks & Spencer (365)81%
TK Maxx / HomeSense (306)80%
Ikea (650)80%
Table notes: WRP means Which? Recommended Provider. Customer score is based on overall satisfaction with the shop and how likely people are to recommend it. Sample size in brackets. Where no star rating is given, the sample size was too small. Survey of 11,632 adults - members of the Which? Connect panel and members of the public - in September 2021.

John Lewis

High-street favourite, John Lewis, shone on quality, aftersales and customer service ratings, earning WRP status in the process. 

Lakeland

Another WRP, Lakeland received five-star ratings for nearly every category.

The White Company

Also crowned a WRP, The White Company impressed customers with the quality of its products. 

Best household appliance shops

Whether you're looking for a fridge or a vacuum cleaner, you'll find the best shop for the job in the table below. 

John Lewis (WRP, 806)87%
AO.com (728)83%
Euronics (87)83%
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Dyson.co.uk (130)80%
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Amazon.co.uk (1445)79%
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Bootskitchenappliances.com (66)79%
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Lakeland (86)79%
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Table notes: WRP means Which? Recommended Provider. Customer score is based on overall satisfaction with the retailer and how likely people are to recommend it. Sample size in brackets. Where no star rating is given, the sample size was too small. Survey of 8,491 adults - members of the Which? Connect panel and members of the public - in September 2021.

John Lewis

In our latest survey, John Lewis was the only retailer to be named a Which? Recommended Provider in this category thanks to its excellent customer score, five-star product quality ratings and customer-friendly terms and conditions.

AO

Online electricals retailer AO also fared well in this category, with five-star ratings in most areas.

How the best home and DIY shops stand out

Every year, we survey thousands of Which? members and members of the public about their experiences of shopping with some of the UK's best-known stores and websites, as well as with lesser-known brands. 

Our star ratings reveal how customers rated each retailer on a range of different measures from value for money to aftersales service.

We also name Which? Recommended Providers for each category. Only shops with top customer scores and four stars for customer service and three for value for money can make the grade. WRPs also need to offer at least 28 days to return non-faulty goods.