Top of the shops Best and worst high street shops
The Which? annual retailer survey is the UK's biggest and reveals what customers really think of the shops they visit. You can use our results to tell you everything you need to know about the experience of shopping in a store.
And you can trust our results, because they're based on the opinions of people who have recently shopped there.
We surveyed nearly 9,500 shoppers from across the UK to tell you where is best to shop based on customers’ recommendations. Big name stores such as Debenhams, John Lewis, M&S and Currys PC World are included alongside smaller chains, such as Lakeland and Screwfix, plus independent stores.
The table below reveals the 100 best and worst shops, as rated by their customers. Out analysis also uncovered what the top-scoring shops do so well – you can use this to find the right retailer for your next purchase.
Which? members can log in to unlock the full results and analysis below (listed in alphabetical order here). If you’re not a subscriber, take a £1 trial to Which? to access our survey results and all of our reviews.
Table notes: Customer score is based on overall satisfaction with the shop and how likely people are to recommend it to a friend.
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