Bank accounts Best banks for customer satisfaction
How bank account providers score for customer service
We ask bank account customers to rate how satisfied they are with their current account provider, the table below reveals the best and the worst banks for customer service. To find out which bank accounts are Which? Recommended Providers see our tables.
|Customer satisfaction for current accounts|
|Current accounts||Internet||Telephone||Branch availability||Customer service||Clarity of statement||Dealing with queries & complaints||Customer score|
|The One Account||n/a||n/a||n/a||75%|
|The Co-Operative Bank||73%|
|Norwich & Peterborough BS||n/a||71%|
|Intelligent Finance (IF)||n/a||59%|
|Danske Bank (Northern Bank)||n/a||n/a||55%|
|The Royal Bank Of Scotland||53%|
|Bank Of Scotland||50%|
|Bank of Ireland||n/a||n/a||n/a||41%|
n/a = sample size too small
Average overall customer satisfaction score is 62%
Sample sizes: First Direct (100), Smile (99), The One Account (34), Co-operative Bank (102), Norwich & Peterborough BS (42), Nationwide BS (99), Yorkshire Bank (100), Clydesdale Bank (101), Cahoot (41), Halifax (98), NatWest (99), HSBC (99), Intelligent Finance (IF) (41), Lloyds TSB (100), Danske Bank (34), Barclays (100), Royal Bank of Scotland (100), Santander (99), Bank of Scotland (101), Ulster Bank (42), Bank of Ireland (31) - Total sample size: 1,881
Customer scores are based on a survey of an online panel of respondents from the general public, who were invited to take part in the bank account customer satisfaction survey - during May 2013. The final sample size was 1,631.
Overall customer scores are worked out using a combination of overall satisfaction and how likely the respondents are to recommend their bank to a friend. Companies need at least 30 responses to be given a rating.