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Why you can trust our reviews of banks
Real customers
We asked 6,665 current account holders to score their banks and building societies.
Expert analysis
We compare 20 features including rewards, fees, how you can operate the account and more to calculate a product score.

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The first table lists the banks we were able to get enough customer responses for, with a product score for their best-scoring current account.
The second table lists all the current accounts rated by our experts.
RECOMMENDED PROVIDER Starling Bank (110) | 86% | n/a | n/a | ||||||
Allied Irish Bank (GB) (73) | 85% | n/a | n/a | n/a | |||||
RECOMMENDED PROVIDER Monzo Bank (291) | 85% | n/a | n/a | n/a | |||||
RECOMMENDED PROVIDER First Direct (251) | 84% | n/a | n/a | ||||||
RECOMMENDED PROVIDER Nationwide Building Society (590) | 84% | ||||||||
Revolut (121) | 83% | n/a | n/a | ||||||
RECOMMENDED PROVIDER Chase (164) | 82% | n/a | n/a | ||||||
RECOMMENDED PROVIDER Danske Bank (55) | 80% | n/a | n/a | ||||||
Bank of Scotland (186) | 77% | n/a | |||||||
Metro Bank (93) | 77% | n/a | |||||||
Barclays Bank (1035) | 76% | n/a | |||||||
Ulster Bank (55) | 76% | n/a | n/a | n/a | |||||
Lloyds Bank (762) | 75% | n/a | |||||||
eco buy The Co-operative Bank (87) | 75% | n/a | |||||||
NatWest (544) | 74% | n/a | |||||||
Bank of Ireland UK (59) | 73% | n/a | |||||||
Royal Bank of Scotland (192) | 73% | n/a | |||||||
HSBC (503) | 72% | n/a | |||||||
Halifax (542) | 71% | n/a | |||||||
Santander (548) | 71% | n/a | |||||||
Virgin Money (137) | 71% | n/a | |||||||
TSB (216) | 67% | n/a |
Table notes: Last updated November 2025. Customer score: The results are based on an online survey of 6,665 members of the public in September 2025. ‘ n/a ' means not enough responses to include a star rating. Product score: based on Which? analysis of dozens of different elements, including fees and charges, and how you can operate the account. Where banks have multiple accounts, we have shown the highest score it achieved from our analysis. Where n/a appears, we were unable to rate the bank's product. See full methodology below.
Starling has made it seven years in a row as a WRP, giving longstanding top performer First Direct a run for its money. After a minor blip last year, its customer service star rating is back up to four stars and users continue to rave about its online and mobile banking service.
86%
of 22 current account providers with a customer score
After becoming a WRP last year, Monzo has kept the title. Like rival Starling, it impresses customers with features such as fee-free international spending, cashback deals, savings round-ups and instant spending notifications. It fell short in only one area – contacting customer services.
85%
of 22 current account providers with a customer score
Our longest-serving WRP rarely disappoints. It’s one of only two banks with the full five stars for customer service and telephone banking. Customers say staff answer the phone quickly and are always friendly and helpful. It's also joined Starling and Monzo in removing fees to use your debit card abroad.
84%
of 22 current account providers with a customer score
After narrowly missing out last year, Nationwide has been named a WRP. It has a UK-wide branch network and in sharp contrast to other high-street providers, it has renewed its commitment to keep every one of its branches open until at least 2030.
84%
of 22 current account providers with a customer score
Digital bank Chase has been named a WRP for the first time this year with a string of four and five star ratings, and 1% cashback for a year. But, if you care about ethical banking, you should know that it was launched in the UK by US giant JPMorgan which is the largest fossil fuel financier in the world.
82%
of 22 current account providers with a customer score
Danske, the biggest bank in Northern Ireland, is another newly-crowned WRP. When we asked customers what they like, most said they are happy with their quality of customer service and the mobile banking app. But, like Monzo, it only has an average three stars for contacting customer services.
80%
of 22 current account providers with a customer score
Allied Irish Bank narrowly missed out on becoming a WRP. It matched the top performers, with a customer score of 85%, but its below-average product score meant it didn't quite make the cut.
Revolut came close too, however, it still operates as an e-money provider here for now (it is awaiting a full banking licence in the UK), which means customers are not covered by the Financial Services Compensation Scheme (FSCS).
It's not our only concern about Revolut – we've also flagged its poor treatment of fraud victims. It has been named in more fraud complaints to the Financial Ombudsman Service (FOS) than any bank since 2023.

Chiara Cavaglieri, Which? banking expert, says:
For too long, the biggest banks haven’t had to work very hard to keep customers, but challengers such as Monzo and Starling have quickly made their mark. They’ve forced bigger providers to innovate, and the result is a market where different providers shine in different areas.
Even if you can’t bear to ditch your longstanding bank, think about what's important to you.
We focus on service and product offerings to choose our WRPs. But, we also help you pick a more ethical bank account with our analysis of banks’ climate policies, and we regularly gather feedback from disabled customers to highlight providers going the extra mile.
You can mix and match accounts from multiple providers to benefit from different perks such as interest on credit balances, cashback on household bills, low overdraft fees, branch-based banking, cheap overseas spending or an innovative mobile app.
Spreading your money across multiple current accounts can also ensure you aren’t left high and dry if your main provider has technical problems – something that is increasingly common.
You might not think twice about the environmental impact of choosing one bank over another, but many UK high street banks are among the worst culprits when it comes to financing fossil fuels.
To help you choose a greener bank, we examined the environmental policies of 16 of the UK’s leading current account providers in October 2025.
Only two hold the Which? Eco Provider badge:
We want all banks to have detailed public policies to futureproof them against harmful financing. With the help of two non-governmental campaigning and research organisations, we rated banks on their fossil fuel policies and agricultural commodities.
Reclaim Finance analysed coal, oil and gas policies, including unconventional sectors such as the Arctic, fracking, tar sands and seabed drilling below 1,500 metres.
We asked Global Canopy to assess policies for seven agricultural commodities: palm oil, soy, cattle products (beef and leather), timber, pulp & paper, cocoa, coffee and rubber – the expansion of which causes more than 70% of tropical deforestation.
We also rewarded transparent climate reporting, strong commitments, credible targets and use of shared standards such as the Partnership for Carbon Accounting Financials (PCAF) and Science-Based Targets Initiative (SBTi).
While Nationwide was named an Eco Provider in 2023, it has since merged with Virgin Money so it didn't make the cut.
If you're one of the 16 million people in the UK – almost one in four – with a disability, your bank should make services as accessible as possible.
Which? asked more than 2,700 disabled people from Which? Connect and the Research Institute for Disabled Consumers to share their experiences of using banking services in March 2023.
First Direct and Nationwide achieved the highest customer scores, while Barclays and TSB were the worst-rated banks.
See our full table of scores for 12 current account providers.
Banks have a legal obligation under the Equality Act 2010 to make reasonable adjustments for disabled customers. You should never be asked to pay for these. Some simple steps can help make life easier for disabled customers, but which banks offer them?
Major current account providers confirmed which accessible services they offer in May 2023:
If you're about to go to university, already a student, or recently graduated, you can access current accounts from almost all high street banks with special perks.
To find the best account, look at these factors in order of most to least important:
You may not get the maximum overdraft – banks will assess your eligibility on an individual basis based on your credit score. A handful of banks impose funding requirements to qualify for the full overdraft, or extend their overdrafts in instalments.
Also note that you don't have to stay with the same provider – you can switch accounts in seven days using the current account switching service. Check that your new bank will match your current interest-free overdraft first.
When you graduate, many banks will turn your student account into a graduate account, often with similar perks. However, the free overdraft tends to reduce each year until it turns into a standard account.
The Which? rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand and how likely they are to recommend that brand.
We surveyed 6,665 members of the general public about their current accounts in September 2025. Where no star rating is given, the sample size was either too small (-) or the provider does not offer this service (n/a).
We don't just pick Which? Recommended Providers (WRPs) on the basis of their customer score.
We analyse dozens of elements, including rewards and benefits, fees and charges, and how you can operate the account, to calculate a product rating score.
Where banks have multiple accounts, we have shown the highest score it achieved from our analysis.
A customer score of at least 70% makes a brand potentially eligible for Which? Recommended Provider status. But we'll only give this if customers rate it highly for key services, and one of its main current accounts achieves an average or above product score.
Until October 2024, we also expected banks to be signed up to a voluntary code for compensating victims of authorised push payment (APP) scams.
But as a new mandatory code has come into effect, membership of the voluntary code is no longer a must for recommended provider status. However, we won't award WRP status when we have concerns about how a bank is treating its customers.