Chiara is an award-winning investigative reporter who specialises in banking and fraud, joining Which? in 2015 following six years as a personal finance journalist at a national newspaper.
Contactless payments aren't limited to cards. Global tech companies have harnessed the same near-field communications (NFC) technology to enable contactless payments through smartphones and other gadgets.
Apple Pay is a digital wallet that lets you pay for goods by moving your iPhone over a contactless reader, removing the need to use a physical card or enter a Pin. Anyone with a compatible Apple device can use it.
Google Wallet (formerly known as 'Google Pay' and 'Android Pay'), is a similar mobile payments system that works on Android devices and some Android-based smartwatches.
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Are Apple Pay and Google Wallet safe?
Apple Pay and Google Wallet are at least as secure as contactless payments:
With Apple Pay, when you add a card, its details are encrypted and stored only on your iPhone, not on Apple's servers.
Apple replaces your card's details with something called a device account number (also called a token) which means the real information is never shared during purchases. Google Wallet uses a similar equivalent.
Phone passcodes and fingerprint-recognition (Touch ID) or facial-recognition (Face ID) technology adds another layer of security. On Apple Watch, wrist detection must be enabled.
If you lost your phone or it was stolen, you could stop payments by logging in to Apple's iCloud or by putting your device into 'lost mode' via the 'Find My Phone' app. For Google, use the Find My Device service.
One danger to be aware of – regardless of whether you use Apple Pay or Google Wallet – is that scammers may attempt to steal your card details and add them to a digital wallet on their own phone.
They use a variety of tactics to get hold of card details, including phishing emails or texts asking you to open a link, fake competitions on social media, rogue adverts on search engines and QR code scams in high-traffic areas such as car parks or restaurants.
Banks should stop attempts to link your card details to an unauthorised device, however, some card providers still use SMS to send security codes in the digital wallet setup process – Which? has warned that banks should phase out of sending sensitive data by text message for many years because it opens the door to digital wallet scams and Sim-swap attacks.
Does Section 75 apply to Apple Pay and Google Wallet?
Yes, provided you use a credit card in your virtual wallet and you paid for goods or services with costing over £100 and up to £30,000, you are covered by Section 75 if something goes wrong.
For example if the goods are faulty, or you don't receive them, you can claim the cost back from the card company.
As with using your credit card directly, you may not be covered if you break the chain between you, the credit card firm, and the supplier. For example, you will lose Section 75 cover if you use your Google Wallet balance instead of paying with one of the linked cards, or when you use an intermediary rather than paying a business directly (though these cases can be complex so do challenge rejections).
If you used a debit card, or Section 75 doesn't apply, ask your bank for a refund using chargeback instead.
This isn't legal protection – Amex, Mastercard and Visa run their own schemes – but chargeback does cover mobile card payments of any value, regardless of whether a credit or a debit card is used.
Open the pre-installed Wallet app and add the payment cards you want to use on your device. You can use your phone's camera to capture the card details quickly.
Cards already linked to your Apple ID can be verified by entering the security code, but new cards will need to be verified by your bank.
Your 'default' card is the one you plan to use most often so make sure your preferred card is moved to the top of the stack if you have several.
Switching to a different default card is very simple:
on an iPhone, open your Wallet app and drag your preferred card in front of your other cards. Or, double click the side button and tap to choose a different card at the checkout.
on Apple Watch, open the 'Wallet & Apple Pay' tab in the app and choose your default card under 'Transaction Defaults'. Or, double-click the side button and swipe left or right to choose another card at the checkout.
on Android Devices, go into the Google Wallet app and swipe left and right between your saved cards. The default card will always appear first.
In the UK, there has been a £100 limit for 'tap and pay' contactless credit and debit card purchases, meaning you would be asked for Pin authentication above this.
Apple Pay and Google Wallet (and other digital wallets) users have always been able to exceed this limit, where the retailer allows it.
The Financial Conduct Authority (FCA) decided to remove the £100 limit across the board from March 2026, which means banks and other payment providers will be able to set their own limit (or invite their customers to do so).
Your phone doesn't need to be connected to the internet to make a payment in-store.
Since your card details are stored securely on your phone or smartwatch, you only need to hold it close to the contactless reader, just as you would if you were paying with a contactless card. A vibration will confirm that a payment has been made.
Shops will be able to refund any purchase made with Apple Pay under the same terms as paying with a physical card (cashiers may ask for the last few digits of your Device Account Number to process returns).
If you need a receipt, ask for one, just as would when paying via credit or debit card. You'll be able to view your most recent transactions for each card in the Wallet app.
In store
If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet. If your iPhone has Touch ID, double-click the Home button.
When using an Apple Watch, double-click the side button.
For Android phones and devices, turn on your screen, then unlock your phone using facial recognition, a fingerprint or your passcode. You don't need to open the Google Wallet app.
Online
You can also pay for goods on the web in Safari or Google Chrome.
Apple Pay and Google Wallet will store your billing, shipping, and contact information so you won't need to enter it again.
A growing number of smartphone apps also accept Apple Pay or Google Wallet.
When Apple Pay launched in the UK in July 2015 it already had the backing of most of the major banks, although Barclays only started supporting it in April 2016.
Today, nearly all banks, building societies, credit card companies and prepaid card providers support both Apple Pay and Google Wallet in the UK.
Some banks still don't yet support alternative wallets such as Samsung Pay, including Lloyds Banking Group (Bank of Scotland, Halifax and Lloyds) and NatWest Group.
Both services work on the Transport for London (TfL) network, and at any shop that accepts contactless payments, including major retailers such as Boots, M&S, the Post Office, Starbucks and Waitrose.
They'll also work within selected apps and at participating retailers on the web using Safari or Google Chrome (by tapping the Apple Pay button, or choosing Apple Pay at the checkout).
The app stores your billing, shipping, and contact information so that you only need to enter this information once.