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Mortgage lender reviews

Compare mortgage lenders

By Dean Sobers

Article 2 of 17

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Compare mortgage lenders

Before applying for a mortgage, compare your preferred lender against 24 others with our most recent mortgage satisfaction survey results.

Getting the cheapest mortgage deal is probably your first priority, but when thousands of pounds are at stake customer service is important, too. Our mortgage provider comparison table combines real customer reviews with expert Which? analysis to help you find the right provider for you. 

Compare mortgage lenders

In April 2016 we surveyed 4,959 members of the general public about how satisfied they were with their mortgage lender. Here's what we found:

Table: mortgage providers compared
Provider Clarity of statements How well provider deals with queries and complaints Ability to overpay/underpay or take payment holidays Transparency of charges Value Customer score
Nationwide BS 4 stars 3 stars 4 stars 4 stars 4 stars 74%
Coventry BS 4 stars 3 stars 4 stars 4 stars 4 stars 72%
Yorkshire Bank 4 stars 3 stars 4 stars 4 stars 4 stars 72%
Yorkshire BS 3 stars 3 stars 4 stars 4 stars 4 stars 72%
First Direct 3 stars 3 stars 4 stars 4 stars 4 stars 70%
Britannia BSa 4 stars 3 stars 3 stars 3 stars 4 stars 68%
HSBC 3 stars 3 stars 3 stars 3 stars 4 stars 66%
Bank of Ireland (inc Bristol & West)b 3 stars 3 stars 3 stars 4 stars 3 stars 65%
Leeds BS 3 stars 3 stars 3 stars 3 stars 3 stars 65%
Lloyds Bank 3 stars 3 stars 3 stars 3 stars 3 stars 63%
Skipton BS 3 stars 3 stars 3 stars 3 stars 3 stars 63%
Barclays/Woolwich 3 stars 3 stars 3 stars 3 stars 3 stars 62%
Halifax 2 stars 2 stars 3 stars 2 stars 3 stars 62%
Chelsea BS 2 stars 3 stars 2 stars 3 stars 3 stars 62%
NatWest 3 stars 3 stars 2 stars 3 stars 3 stars 61%
Cheltenham & Gloucester 3 stars 3 stars 3 stars 3 stars 3 stars 61%
Santander 3 stars 2 stars 2 stars 2 stars 3 stars 60%
The Co-operative 3 stars 3 stars 4 stars 3 stars 3 stars 60%
Virgin Money 3 stars 3 stars 4 stars 2 stars 3 stars 60%
Clydesdale 2 stars 2 stars 2 stars 2 stars 3 stars 59%
Royal Bank of Scotland 3 stars 2 stars 2 stars 2 stars 3 stars 57%
TSB 3 stars 2 stars 3 stars 3 stars 4 stars 57%
Birmingham & Midshires 2 stars 3 stars 4 stars 2 stars 2 stars 56%
GE Money 2 stars 2 stars 1 stars 2 stars 2 stars 45%
Northern Rock/NRAMb 2 stars 2 stars 2 stars 2 stars 2 stars 41%

Table notes: n/a = sample size too small; Which? Recommended Providers in red. Average overall customer satisfaction score is 63% a Britannia-branded products are part of the Co-operative Bank's mortgage range. b Lender does not offer mortgages to new customers. Sample sizes: Nationwide BS (558), Coventry BS (81), Yorkshire Bank (47), Yorkshire BS (84), First Direct (128), Britannia BS (56), HSBC (351), Bank of Ireland (57), Leeds BS (51), Skipton BS (57), Lloyds Bank (218), Barclays/Woolwich (461), Halifax (611), Chelsea BS (43), NatWest (362), Cheltenham & Gloucester (198), Virgin Money (75), Santander (502), Co-operative (78), Clydesdale (42), TSB (97), RBS (151), Birmingham & Midshires (75), GE Money (49), Northern Rock/NRAM (73) 

Click here for full satisfaction results

How to compare mortgage lenders

Although the current Which? Recommended Providers were ranked highly by their customers, the best lender for you will depend on your circumstances. For one-to-one advice on the best deal and provider for you, call Which? Mortgage Advisers on 0808 252 7987.

Alternatively, to compare products yourself based on customer service as well as costs, check out the Which? Money Compare mortgage comparison tables.

Video: how to get a mortgage

 

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Video transcript

Mortgagees can seem confusing, but they don't have to be. Here we talk you though the steps you'll need to take to get one. First work out how much money you have for a deposit, you'll need to think about all the other expenses involved in buying a house, such as stamp duty, legal fees and moving costs.

Once you've considered these the amount you have left could be a lot smaller, bare in even if you have a lower deposit, you'll probably have to pay a high interest rate. Next think about how much a mortgage lender would be willing to lend you, this is normally between three and five times your annual income.

Add on your deposits and that will give you a rough idea of how much you can afford. Most importantly think about how much you can afford to pay back each month, by working our budget of incomings and outgoing costs. Not only will this help your plan but your lender will expect to see these details to prove that you can afford to pay back what you want to borrow, before you apply for your chosen mortgage is worth checking your credit history with credit reference agencies such as Call Credit, Equifax and Experian then correcting any errors or working to improve any bad credit history such as missed payments on your credit card, finally when it's time to apply get all the documents ready that you need to prove you're mortgage worthy, such as payslips and bank statements as the lender will want to see these.

Everyone is different so speak to a Which? mortgage adviser to hear expert, impartial and independent advice to fit your circumstances, they can even manage your mortgage application for you too.

Last updated: May 2016

Updated by: Dean Sobers