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Mortgage lender reviews

Lloyds mortgage review

By Dean Sobers

Article 10 of 17

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Lloyds mortgage review

Find out how Lloyds Bank fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

Lloyds Bank mortgage review

Lloyds Bank, which split from TSB in 2013, specialises in fixed-rate mortgage deals.

Lloyds Bank Logo

Customer score

10th out of 25 mortgage lenders


Lloyds Bank comes 10th in our mortgage comparison table with a score of 63%. Customers have given it steady scores across the board for service, processes and value for money. In our month-long pricing analysis, we found several top-10 deals for movers over two and five-year terms.

Lloyds mortgage highlights

  • low rates for home movers
  • part of the Help to Buy mortgage guarantee scheme
  • no higher-lending charges.

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Lloyds Bank mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Lloyds' mortgage customers say about it

'Focus on customer service has been effective.'

'My only negative is they take a while to sort things out.'

'Gave me one-on-one help.'

'They were terrible and held up completion of the sale for two months.'

'They deal with you in a very professional way. It is easy to get an appointment if needed.'

'Sometimes the service is slow, but overall it's good.'

'All round OK.'

  • Last updated: May 2016
  • Updated by: Dean Sobers