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Mortgage lender reviews

Lloyds mortgage review

By Dean Sobers

Article 10 of 17

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Lloyds mortgage review

Find out how Lloyds Bank fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

Lloyds Bank mortgage review

Lloyds Bank, which split from TSB in 2013, specialises in fixed-rate mortgage deals.

Lloyds Bank Logo

Customer score

20th out of 25 mortgage lenders


Lloyds Bank comes 20th in our mortgage comparison table with a score of 61%. Customers have given it decent scores across the board for service, though only three stars for value for money. The lender has several low rate deals and some that don't charge fees - but it failed to feature as among the cheapest within any of the categories examined in our month-long pricing analysis, .

Lloyds mortgage highlights

  • good for customer service
  • arrangement fee and legal fee-free deals
  • No higher lending charge.

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Lloyds Bank mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Lloyds' mortgage customers say about it

'Good reputation and they look after queries well.'

'I think they might cost slightly more than other providers but I have had a trouble free relationship with them.'

'Straightforward and simple.'

'Took a little longer than expected.'

'Low rates, good communication, able to repay early.'

'Might consider change.'

'I have always found the staff at Lloyds to be really helpful.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

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