PVRs lose InView Freeview EPG updatesSony, Thomson and Digifusion EPGs discontinued

12 July 2010

Some users will no longer be able to access their EPG

A number of personal video recorders (PVRs) have lost their electronic programme guides (EPGs) that allow users to see forthcoming programmes and set their boxes to record.

InView, the company that provided the EPG service to the digital TV boxes, has reportedly said that the contract to provide the guide has expired and will not be renewed.

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PVRs lose their EPGs

The lack of an EPG means that owners of the affected boxes won't be able to set their PVRs to record future programmes, and that they'll have to rely upon the now and next feature to see details of the scheduled TV programmes. To schedule recordings users will have to manually enter the channel number, date and time of the programme they wish to record.

The list of affected boxes includes:

  • Digifusion FRT101
  • Digifusion FVRT100
  • Digifusion FVRT145
  • Digifusion FVRT150
  • Digifusion FVRT200
  • Digifusion FVRT400
  • Inverto IDL-7000T
  • Inverto IDL-7000M
  • Thomson DHD4000
  • Sony SVR-S500

Peter McCarthy, Which? lawyer, said: 'As these boxes will all be several years old, and were fit for purpose when sold, it seems unlikely that customers will be able to successfully seek any redress'.

Thomson PVR EPG owner's view

Ceri Stanaway, a principal researcher at Which?, owns the Thomson DHD4000 box listed above. 'A week ago I noticed that my EPG was only showing a few days' worth of scheduling rather than its usual two weeks. 

'I initially thought it was just a glitch, but when I returned from my holiday a week later, the whole guide had gone from my PVR. I'm disappointed as I now have to replace my otherwise perfectly-functional Freeview recorder'.

Digital Tick

For help finding a personal video recorder, check out our lab-based, in-depth PVR reviews

Update: - 23rd July 2010

A member contacted us about this matter, stating that some of the boxes listed above were sold with the Digital Tick badge. Part of the requirement for this certification is the carriage of a seven-day EPG, which the above listed models now fail to provide.

We have heard from the Digital Television Group (DTG) that these products were not entitled to carry the Digital Tick badge, and that they were 'self declared'. We have also been told that the DTG has since tightened the licensing system and no longer allows self certification.

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