Terms and conditions These terms and conditions explain your rights and obligations when using Which? websites
These terms and conditions govern your use of the Which? website at: www.which.co.uk and the Which? Online shop (together the "Which? website" and/or "our website").
References to ‘terms and conditions’ means these terms and conditions, our acceptable use policy, and, where appropriate, the terms and conditions specific to the paid for Which? Online subscription service and the terms and conditions specific to the Which? online shop.
Which? Compare at: www.which.co.uk/compare, Switch With Which? at: www.switchwithwhich.co.uk and Which? Local at: www.which-local.co.uk have different terms and conditions of use and different privacy policies. If you use the Which? Compare, Switch with Which? or Which? Local websites, please view the terms and conditions and/or privacy policy applicable to those websites as listed here:
Which? Compare terms and conditions
Switch with Which? terms and conditions
Which? Local terms and conditions
1. Who we are
1 Information about us
1.1 Please read these terms and conditions carefully before you start to use the Which? website. By using the Which? website, you confirm that you accept these terms and conditions of use and that you agree to abide by them. Your continued use of the Which? website indicates that you accept these terms and conditions. If you do not agree to these terms and conditions, please refrain from using the Which? website.
1.2 The Campaigns, Press and About us parts of the Which? website are operated by Consumers' Association Limited trading as Which?. The rest of the Which? website is operated by Which? Limited, and is part of a larger range of products and services offered by Which?. The terms "Which?", "we", "us", or "our", refer to the operator of the Which? website.
1.3 Consumers' Association is a company limited by guarantee and is registered in England & Wales under company number 00580128 and has its registered office at: 2 Marylebone Road, London NW1 4DF. Consumers’ Association is a registered charity under number 296072.
1.4 Which? Limited is a limited company registered in England & Wales under company number 00677665 and has its registered office at: 2 Marylebone Road, London NW1 4DF. Its VAT registration number is GB238534158.
2. Your use of the Which? website
2 Accessing the Which? website
2.1 Access to the Which? website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if, for any reason, our website is unavailable at any time or for any period.
2.2 From time to time, we may restrict access to some parts of our website, or our entire website.
2.3 When using our website, you must comply with the provisions of our acceptable use policy.
2.4 You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
2.5 Which? tries to meet AAA standards of accessibility, but cannot guarantee that our website will be compatible with all hardware, software or assistive technologies that may be used by visitors to our website.
3. Collecting information
3 Information we collect about you
3.1 We process information about you in accordance with our privacy policy . Our privacy policy forms part of these terms and conditions and contains details on the types of information we collect, what we do with that information, and other related matters such as cookies. By using our website, you consent to such processing and you warrant that all data provided by you is accurate. Which? Compare, Switch With Witch? and Which? Local have different privacy policies. You can view them here:
Which? Compare privacy policy
Which? Local privacy policy
Switch with Which? privacy policy
4. The content on the Which? website
4 Intellectual property rights
4.1 We are the owner or the licensee of all intellectual property rights in our website, its contents (including any computer software and such content in any member forums) and in the content published on it. These intellectual property rights include, without limitation, copyright, trade marks, the underlying software, the design, graphics, layout, look and feel and structure of our website, database rights, design rights, domain names and rights to goodwill and/or to sue for passing off. All intellectual property rights relating to our websites are and remain the sole property of us and/or our licensors.
4.2 Many of these intellectual property rights are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved. This means, for example, that you may not copy, issue copies to the public, perform, show, broadcast or make any adaptation of any of our content without our written permission.
4.3 You may view, use, print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to content posted on our website. Commercial use of our content is not permitted. Redistributing, republishing, copying, adapting or otherwise making content on this website available to third parties is strictly prohibited.
4.4 You must not modify the paper or digital copies of any content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text
4.5 Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
4.6 You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
4.7 If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the content you have made.
4.8 Unauthorised use or access to our website may give rise to a claim for damages and/or be a criminal offence.
5. Accuracy of the content on our website
5.1 The information on this website is given in good faith and for general information and interest only. It is subject to change without notice.
6. Changes we need to make to our website and its contents
6.1 We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the content on our website may be out of date at any given time, and we are under no obligation to update such content.
7. Uploading content to our website
7.1 Whenever you make use of a feature on our website that allows you to upload content such as text, images and/or video and audio sequences to our website, or to make contact with other users of our website, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
7.2 Any content you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. By uploading content to our website, you are automatically deemed to have granted us a perpetual licence to use that content as we see fit including for commercial purposes. This licence is also irrevocable and royalty free. By submitting content, you are also deemed to have waived any moral rights which you may have had in that content and to have warranted to us that you are the owner of any copyright or similar intellectual property rights in that content, and that any moral rights in that content belonging to another person have been waived.
7.3 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, of their right to privacy or is defamatory of them.
8.Liability
8 Our liability to you
8.1 The content displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
8.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
8.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any content posted on it, including, without limitation any direct or indirect liability for:
i) loss of income or revenue;
ii) loss of business;
iii) loss of profits or contracts;
iv) loss of anticipated savings;
v) loss of data;
vi) loss of goodwill;
vii) wasted management or office time; and/or
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
8.2 In the event that we are liable to you for losses arising out of our breach of these terms and conditions and/or our negligence in relation to our website, our liability to you is capped at £5,000 for any single event or related series of events and shall not exceed £10,000 for all events in any period of 12 months.
8.3 We do not accept liability for direct or indirect losses sustained by you arising out of transactions or arrangements you enter into with any third party named, referred to or linked to on our website. If you access other sites using the links provided, we cannot be responsible for the content of those sites or for the way in which they deal with you or use any information including personal data that they might acquire about you.
8.4 We will not be liable to you for any direct or indirect loss arising from your failure to provide us with accurate and/or up to date contact details.
8.5 These terms and conditions do not affect our liability to you for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Your statutory rights are not affected.
9. Your liability to us
9.1 You agree to indemnify and hold us harmless from any liability, loss, claim, and expense (including reasonable legal fees) related to any breach by you of these terms and conditions or arising from your use of our website.
Linking
10. Links from our website
10.1 We will only link to:
i) companies and organisations with which we have a working relationship;
ii) companies, organisations and government bodies which are recognised sources of information on a particular issue; and/or
iii) specific pages, documents and sites which are relevant to a particular piece of content on our website.
10.2 Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of these sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11. Links to our website
11.1 We welcome links to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.2 Our website must not be framed on any other website and you must not create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
11.3 You must not display a link to our website surrounded or framed by content not originating from Which? unless you have obtained prior written permission from the editor of Which? Online. Email:editor@which.co.uk.
11.4 Any link to our website must comply with the following conditions:
i) the link must consist of the following text only: Which? and the URL;
ii) the link must not create the impression that your organisation or any of its products or services is recommended by or associated in any way with Which?;
iii) the existence of the link, its position, appearance or any other aspect of it must not damage or be likely to damage the name or reputation of Which?;
iv) selection of the link by a user must display our website as a full screen and not within a frame on the website on which the link appears;
v) you shall take all reasonable precautions to ensure that the use and existence of the link does not cause the transmission to any Which? website of viruses or other deleterious programming routines; and
vi) You must not establish a link from any website that is not owned by you.
11.5 We reserve the right to require the removal of any link to our website at any time (whether or not previous consent to such link has been given).
11.6 If you wish to make any use of content on our website other than that set out above, please address your request by email to: editor@which.co.uk.
12. Don't dos
12 Viruses, hacking and other things we don’'t like
12.1 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
12.2 By breaching this provision, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
12.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content posted on it, or on any website linked to it.
13. General
13 Jurisdiction and applicable law
13.1 The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms and conditions of use are governed by English law.
14. Trade marks
14.1 "Which?" and the name “Which” and the question mark device ("?") are UK and Community registered trade marks of Which? Limited.
15. Changes to these terms and conditions
15.1 We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our website.
16. Concerns or comments you may have
16.1 If you have any concerns or comments about content appearing on our website, please email: editor@which.co.uk.
Acceptable use of the Which? website and user generated content
This acceptable use policy sets out the terms between you and us under which you may use the Which? website. This acceptable use policy forms part of the terms and conditions for the use of our website and applies to all users of, and visitors to, our site.
This policy applies to any and all content which you contribute to our website (“user generated content”) and to any interactive services associated with it.
17. Prohibited uses
17.1 You may use our website only for lawful purposes. You must not use our website:
i) In any way that breaches any applicable local, national or international law or regulation;
ii) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
iii) For the purpose of harming or attempting to harm minors in any way;
iv) To send, knowingly receive, upload, download, use or re-use any content which does not comply with our content standards;
v) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar communication (spam); or
vi) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
17.2 You also agree:
i) Not to reproduce, duplicate, copy or re-sell any part of our site in breach of the provisions of clause 4 of our terms and conditions;
ii) Not to use the Forums to access and/or use confidential information about another subscriber to the Which? Online subscription service; attempt to discover and/or use the password and account details of another subscriber to the Which? Online subscription service; or attempt to impersonate any other person;
iii) Not to access without authority, interfere with, damage or disrupt:
a. any part of our website;
b. any equipment or network on which our website is stored;
c. any software used in the provision of our site; or
d. any equipment or network or software owned or used by any third party.
18. Interactive Services
18.1 We may from time to time provide interactive services on our website, including, without limitation:
i) Chat rooms;
ii) Subscriber/Member forums;
iii) A facility that enables content to be uploaded such as text, images, video (with or without audio), audio sequences or any other form of user generated content;
iv) A mechanism for contacting other users of our website;
v) Blogs;
vi) Podcasts/webcasts;
vii) Web-forums; and/or
viii) Streaming of text, images, video (with or without audio), audio sequences or any other form of user generated content.
(together: "Interactive Services").
18.2 Where we do provide any interactive services, we will do our best to provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). If a piece of user generated content remains on our website in a moderator area it does not mean that it has been sanctioned or approved by our moderator.
18.3 We may operate a search facility within an interactive service to identify any user generated content (including forum postings) that contain key words likely to indicate that content would be unlawful or offensive. We reserve the right to edit or remove any user generated content that we deem to be unlawful or offensive.
18.4 We are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards or our terms and conditions, whether the service is moderated or not.
18.5 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
18.6 Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
19. Content standards
19.1 These content standards apply to any and all content which you contribute to our website (“user generated content”), and to any interactive services associated with it.
19.2 You must comply with the spirit of the following standards as well as the letter. The standards apply to each constituent part of any piece of user generated content as well as the piece as a whole.
19.3 User generated content must:
i) Be accurate (where it contains a factual statement);
ii) Be genuinely held (where it states opinions or beliefs); and
iii) Comply with applicable law in the UK and in any country from which it is uploaded or posted.
19.4 User generated content must not:
i) Contain anything which is defamatory of any person;
ii) Contain anything which is obscene, offensive, hateful or inflammatory;
iii) Contain or promote sexually explicit material;
iv) Promote violence;
v) Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
vi) Infringe any copyright, database right or trade mark of any other person;
vii) Be likely to deceive any person;
viii) Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
ix) Promote any illegal or unlawful activity;
x) Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
xi) Be likely to harass, upset, embarrass, alarm or annoy any other person;
xii) Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
xiii) Give the impression that they emanate from us, if this is not the case;
xiv) Contain press releases or advertising; or
xv) Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
20. Breach of this policy
20.1 Using our discretion, we will determine whether there has been a breach of this acceptable use policy through your use of our website. A breach of this policy constitutes a material breach of these terms and conditions.
20.2 If we decide that you have not complied with this acceptable use policy, we may take one or more of the following courses of action:
i) Immediately, temporarily or permanently withdraw your right to use our website;
ii) Immediately, temporarily or permanently remove any piece of user generated content uploaded by you to our website;
iii) Issue you with a warning about your conduct;
iv) Bring legal proceedings against you to recover all our costs on an indemnity basis that result from your breach of this policy (including, but not limited to, reasonable administrative and legal costs);
v) Further legal action against you; and/or
vi) Disclosure of such information to law enforcement authorities as we deem appropriate.
20.3 We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
21. Changes to this policy
21.1 We may revise this acceptable use policy at any time by amending this policy. You are expected to check this page from time to time to take notice of any changes we make because they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Terms applicable to Which? Online
The terms below apply specifically to your use of the paid for Which? Online subscription service. These terms are in addition to the terms and conditions of website use and the acceptable website policy above.
22. Purchasing a subscription to Which? Online
22.1 We make the following offers to new subscribers. The terms and conditions specific to each offer are set out in sections 23.2 to 23.4 below. The terms and conditions applicable to all Which? Online subscriptions are set out in sections 23.5 to 23.6 below.
22.2 Where we offer you a free trial of Which? Online, such trial will run to the first day of the second month after the date you register. For example, if you register on 15 July, your first payment will be due on 1 September.
22.3 Unless you tell us otherwise, your subscription will automatically continue after your free trial ends and you will be charged the full Which? Online monthly subscription rate which is £7.75 (including VAT and any other applicable taxes) per calendar month.
22.4 If you subscribe to Which? magazine, you are entitled to a discount of £3 a month on the monthly subscription rate to Which? Online. If you decide to continue with your subscription after your free trial, the price will be the reduced members' rate of £4.75 per calendar month (including VAT and any other applicable taxes), payable in advance. If you cancel your subscription to Which? magazine, you will no longer be entitled to this discount and the price for your Which? Online subscription will be £7.75 per calendar month (including VAT and any other applicable taxes), payable in advance.
22.5 Where we offer you a discount for your first month's subscription to Which? Online, your first payment will be at the reduced amount. If you continue with your subscription to Which? Online after the first discounted month, the fee will then revert to £7.75 per calendar month (including VAT and any other applicable taxes), payable in advance.
22.6 Where we offer you a discount for the first year's subscription to Which? Online, the first annual payment will be at the reduced amount.
22.7 If you continue with your subscription after the first year, the price will be £93.00 a year (including VAT and any other applicable taxes), payable in advance.
22.8 If you currently subscribe to Which? magazine, you are entitled to a discount of £36 a year on the annual price. So if you decide to continue with your subscription after your first years subscription the price will be the reduced members rate of £57 a year (including VAT and any other applicable taxes), payable in advance. If you cancel your subscription to Which? magazine, you will no longer be entitled to this discount and the price will be £93 a year (including VAT and any other applicable taxes), payable in advance.
22.9 If at any time during your subscription we decide to increase the price of Which? Online, we will give you at least six weeks' notice in advance to give you time to decide whether you wish to continue your subscription. If you do not wish to continue, you should let us know during this 6 week period and we will cancel your subscription.
22.10 If you wish to cancel at any time, we require seven days' notice of cancellation and no refunds can be made of periods less than one month. Please contact us >to cancel your subscription.
23. Access to subscription only content
23.1 When we have accepted your application to receive access to Which? Online, we will provide you with a user identification code and password. as part of our security procedures. You must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.
23.2 Your right to use and access Which? Online is personal to you, and you must not allow any other person to gain access to Which? Online using your username and password. You must keep your username and password confidential.
23.3 Where you have registered using our online registration form, you choose your username, we recommend you choose your email address. Where you have registered by other means, your username will generally be of the form 'firstname.lastname' and the next sequential number for that name combination.
23.4 You are entitled to use and access Which? Online in accordance with these terms and conditions from the time you receive a username and password until your subscription is terminated in accordance with these terms and conditions.
24. Member Forums
24.1 Which? Online staff may encourage the lawful use of and contribution of user generated content to Member forums (the “Forums”). Forums may come into existence following editorial contribution or member suggestion. The Forums should enable subscriber-to-subscriber advice and groups of like-minded subscribers, to co-operate and achieve common aims.
24.2 The Forums must be used in accordance with the acceptable use policy. We reserve the right to monitor the use of these Forums to ensure lawful use, but we have no obligation to do so.
25. Forum rules
25.1 We offer Which? Online subscribers access to the Forums. The Forums are a place where subscribers can post and read messages. There is no extra charge for using the Forums but your use of the Forums must be in accordance with the acceptable use policy.
25.2 You may use the Forums to ask questions to our staff or other subscribers on consumer issues.
25.3 If you choose to post a message you may be disclosing personal data about yourself to other subscribers to Which? Online (who may be outside the European Economic Area), but you must not, through using the Forums, collect, store, or otherwise process personal data about other subscribers to Which? Online.
25.4 If, while using Which? Online, you discover anyone in breach of the acceptable use policy you must inform us as soon as you can.
25.5 To ensure the continuing quality of the Which? Online service, telephone calls to our Technical Support and Customer Support lines may be monitored or recorded for training purposes.
26. Name
26.1 You confirm that you are the owner of, or that you have been authorised by the owner to use, any trade mark or name requested by or allocated to you.
26.2 We cannot guarantee that any name requested by you will be available or approved for use. If we have reasonable grounds for thinking that the name you have chosen is contrary to clause 26.1 above, we may ask you to choose a replacement name.
27. Duration of service
27.1 Your use of Which? Online will continue until either party gives not less than 7 days notice to the other that the subscription is to terminate. This is subject to our discretion to suspend or terminate your subscription to Which? Online for breaches of or non-compliance with the general terms and conditions or our acceptable use policy. Any notice of cancellation you send us takes effect on the last day of the month it is received by us. We do not refund part month's charges.
27.2 If you or we give notice in accordance with 28.1 above, this Agreement shall continue up to the date that the notice expires.
28. Assignment
28.1 You shall not assign or otherwise transfer this Agreement to any other person without obtaining our prior written consent.
28.2 We reserve the right to assign all or part of this Agreement at any time to any company or person.
29. Default
29.1 We may terminate your subscription to Which? Online with immediate effect if you:
i) do not pay the subscription fees within 28 days of them becoming due;
ii) breach these terms and conditions in any other way; or
iii) become the subject of bankruptcy or insolvency proceedings.
You will still be liable for all charges that you owe us up to the date of termination if we terminate your subscription under this clause.
Terms applicable to the Which? online shop
The terms below apply specifically to your use of the Which? online shop at: www.which.co.uk terms are in addition to the terms and conditions of website use and the acceptable use website policy above.
30. Bookshop ordering
30.1 All orders are subject to acceptance and product availability. By submitting your order you are offering to buy the products at the price set out in the order and allowing us to use your personal details to supply the products.
30.2 You should print and retain a copy of your order details for your records.
30.3 We are not obliged to supply the products you have ordered until we have confirmed that we have accepted your order. No contract will exist between you and us until we have accepted your order.
30.4 All prices include VAT (where applicable) at the current rate. If the product is out of stock or we are unable to supply exactly what has been ordered (or if there has been a price increase) we will contact you before deducting any payment.
30.5 If the product is out of stock or we are unable to supply exactly what has been ordered (or if there has been a price increase) and you wish to cancel or change your order, we will not deduct payment from you. If you choose to proceed with the order, please remember that no contract will exist until we have accepted your offer to purchase a product.
30.6 We aim to process your order within 48 hours, but please allow up to 14 days for delivery. Postage and packing will be charged at the advertised rate. If we have not delivered the products within 30 days of the date given in our acceptance you may cancel the contract and we will refund any money you have paid.
30.7 Goods will be sent by second-class post but may take longer to arrive at non-UK addresses.
30.8 You can pay by credit or charge card. We also accept Amex, MasterCard, Visa, and Maestro. Payments will show on your bank/credit card statement as being made to our distributor: Littlehampton Book Services.
30.9 All credit and charge-card purchases are subject to validation checks and authorisation by the card issuer.
30.10 If the issuer of your payment card refuses to authorise payment to us, we will not confirm acceptance of the order, no contract will be formed, and we will not be liable for any delay or non-delivery. We retain legal title to the goods until we have received payment in full.
31. Books cancellation policy
31.1 After your offer has been accepted by us, you have the right to cancel the order for up to seven working days, starting from the day after the day on which you received the item(s).
31.2 To cancel your order, you can call our book distributors mail order department at Littlehampton Books on 01903 828503, alternatively email your cancellation request for your books order to mailorders@lbsltd.co.uk. To cancel your order in writing, please send write to ; Littlehampton Book Services, Mail Order Department, Faraday Close, Durrington, Worthing, West Sussex, BN13 3RB.
31.3 You should arrange for the goods to be returned to the above address and we shall arrange for a full refund (excluding return postage) within a maximum period of 30 days from notice of cancellation.
31.4 If we do not receive the goods back from you we may arrange for the item(s) to be collected from you within 14 days of your notice of cancellation and charge the cost of collection to you.
31.5 Please note that your statutory rights are not affected. This cancellation policy is separate and additional to our returns policy. However, if you do choose to cancel, we would remind you that there is a legal requirement for you to take good care of the goods until you have returned them to us.
32. Book returns policy
32.1 If you are not completely satisfied with your purchase for any reason, you can return it to us at the above address within 14 days of receipt for a full refund (excluding return postage) as long as the goods are in the condition in which you received them.
32.2 Should your goods be faulty or damaged you can return it to us at Littlehampton Book Services, Mail Order Department, Faraday Close, Durrington, Worthing, West Sussex, BN13 3RB within 14 days for a full refund (including return postage) or request a replacement. Please mark any book returns clearly for the attention of the Returns Department or ring 01903 828503 to request a replacement. This returns policy is separate and additional to your right to cancel you order as set out in clause 32 above.