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  3. Melissa Massey
MM

Melissa Massey

13 articles
  1. 2019

    1. 25 May
      Laptop displaying a blue screen with GDPR text and icons, surrounded by a notebook, smartphone, and other office supplies.

      Widespread confusion over GDPR rules that protect your privacy

      Consumer Rights
    2. 14 Oct
      Vodafone logo displayed prominently on a modern building with grey stone façade and multiple glass windows under a blue sky.

      Vodafone technical issue sees customers hit by £10,000 bills

      Consumer Rights
    3. 30 Sep
      A Thomas Cook airplane taxis on a runway, with a blue sky and fluffy clouds in the background.

      Thomas Cook collapse: customer refund claims service to begin next week

      Consumer Rights
    4. 25 Sep
      Airplanes lined up on an airport tarmac, featuring prominent yellow and orange tail designs, with ground vehicles in motion.

      Thomas Cook refund calls and messages - is it a scam or the real deal?

      Money
    5. 23 Sep
      A Thomas Cook airplane taxis on a runway, with a blue sky and fluffy clouds in the background.

      Thomas cook collapses - what does it mean for holidaymakers?

      Consumer Rights
    6. 17 Sep
      British Airways Airbus A380 at an airport gate with luggage carts nearby under a clear blue sky.

      British Airways and Ryanair pilot strikes - what you need to know if your flight is affected

      Consumer Rights
    7. 17 Jul
      A hand pressing a button on a telephone, with a laptop and blurred background in an office setting.

      PPI mis-selling scandal: an insider view

      Consumer Rights
    8. 19 Jun
      Stack of British banknotes, featuring Queen Elizabeth II, with a 50 and a 10-pound note prominently displayed.

      Widespread misconceptions over PPI claims process

      Consumer Rights
    9. 02 Feb
      Various British banknotes scattered together, prominently featuring a £20 note among others.

      Are you sure you don't have a PPI claim?

      Consumer Rights
    10. 03 Feb
      Two charred appliances covered in yellow caution tape, with a vent hose on top and a warning sign prominently displayed.

      Broken system means faulty products could pose greater risk for UK homes

      Consumer Rights
    11. 13 Jan
      A woman in a beige jacket studies a TV screen displaying vibrant colors in an electronics store aisle.

      Shoppers feel pressured to buy warranties

      Consumer Rights
  2. 2018

    1. 17 Mar
      A returns and refunds logo

      Which? reveals the online retailers getting your refund rights wrong

      Consumer Rights
    2. 25 May
      Laptop displaying a blue screen with GDPR text and icons, surrounded by a notebook, smartphone, and other office supplies.

      New GDPR data protection law applies to the UK from today - but what does it mean?

      Consumer Rights