Coronavirus (COVID-19) credit card update
The Financial Conduct Authority (FCA) says credit card firms must offer payment help to support borrowers struggling financially because of the coronavirus outbreak.
Some credit card firms are also offering to increase limits and waive charges in a bid to help ease the financial hardship the pandemic has caused.
Keep up to date with the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.
What credit cards does Lloyds offer?
Lloyds Bank offers a broad range of deals, including 0% balance transfer and 0% purchase credit cards.
- You can compare Lloyds credit cards, plus hundreds of other deals, on Which? Money Compare.
How does Lloyds compare to other providers?
Lloyds customers gave it a score of 71% - slightly below average - in our latest credit card satisfaction survey leaving the brand in the middle of our table in joint 17th position.
Is Lloyds a good credit card provider?
Our survey also reveals how Lloyds customers rated the provider across 10 categories.
Find out in the table below how Lloyds scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.
| Lloyds Bank credit card satisfaction ratings |
Star ratings Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score. |
|---|---|
| Customer service | |
| Application process | |
| Clarity of statement | |
| Transparency of charges and penalties | |
| Dealing with queries | |
| Dealing with complaints | |
| Ability to manage online | |
| Ability to manage by mobile app | |
| Ability to manage by telephone banking | |
| Charges for using your credit card abroad | |
Which 0% balance transfer credit card is best?
Below are the top five 0% balance transfer credit cards on the market right now.
- You can explore more of the best 0% credit card deals using Which? Money Compare.
How we calculate Lloyds' customer score and ratings
We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.
Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings for each category are scored independently of the customer score.
These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
Lloyds credit card FAQs
Does Lloyds offer an eligibility check?
Yes, Lloyds offers an eligibility checker called One Check to help you find out how likely you are to qualify for its range of cards before you apply.
It takes five minutes and you’ll be able to see the deals you qualify for without harming your credit rating.
Where are Lloyds credit cards accepted?
Lloyds issues its credit cards on the Mastercard network, so you will be able to use the card in millions of places in the UK and abroad.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.
