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NatWest credit card review

Find out how NatWest has been rated for its application process, customer service, mobile app and more in our latest customer satisfaction survey.

In this article
What do NatWest credit cards offer?  How does NatWest compare to other providers? Is NatWest a good credit card provider?
Which NatWest credit card is best? How we calculate NatWest’s customer score and ratings NatWest credit card FAQs

What do NatWest credit cards offer? 

NatWest’s offers a simple range of cards, including a market-leading fee-free balance transfer offer and a low rate card that offers fee-free spending abroad.

It also offers a decent cashback reward deal that current account customers can earn for free.

How does NatWest compare to other providers?

NatWest’s score of 71% places it joint 14th in our latest credit card satisfaction survey.

Credit Cards
NatWest review
Which? Customer Score
=14th out of 29 credit card providers
71%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is NatWest a good credit card provider?

Our survey also reveals how NatWest customers rated the provider across 10 categories. 

Find out in the table below how NatWest scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service and query handling.

NatWest credit card satisfaction

 

Star rating
Customer service

4 out of 5

Application process

4 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

3 out of 5

Dealing with queries

3 out of 5

Dealing with complaints 4 out of 5
Ability to manage online 4 out of 5
Ability to manage by mobile app 4 out of 5
Ability to manage by telephone banking

3 out of 5

Charges for using your credit card abroad

2 out of 5

Which NatWest credit card is best?

You can explore the best NatWest deals using Which? Money Compare.

How we calculate NatWest’s customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 5,621 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

 

NatWest credit card FAQs

 

Does NatWest offer an eligibility check?

 

NatWest offers an eligibility checker that can tell you how likely you are to be accepted before you apply.

It does a ‘soft search’ of your credit file and won’t impact your credit rating.

 

Where are NatWest credit cards accepted?

 

NatWest credit cards are issued on the Mastercard network so can be used in millions of places in the UK and abroad.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products. 

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