Coronavirus (COVID-19) credit card update
The Financial Conduct Authority (FCA) wants lenders to continue to offer payment holidays on credit cards, loans and other finance agreements in a bid to help ease the financial hardship caused by the coronavirus outbreak.
- Find out more: coronavirus payment holidays on credit cards and loans
Keep on top of the latest news and advice related to the COVID-19 pandemic with Which?
What do NatWest credit cards offer?
NatWest offers a competitive fee-free 0% balance transfer deal, a low-rate card with no foreign transaction fees on purchases abroad and a cashback reward credit card.
To apply you must have a current account, savings account or mortgage with NatWest.
- You can compare NatWest credit cards, plus hundreds of other deals, on Which? Money Compare.
How does NatWest compare to other providers?
NatWest’s score of 70% places it joint 19th in our 2020 credit card satisfaction survey, down from 14th in 2019.
Is NatWest a good credit card provider?
Our survey also reveals how NatWest customers rated the provider across 10 categories.
Find out in the table below how NatWest scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.
| NatWest credit card satisfaction ratings |
Star ratings Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score. |
|---|---|
| Customer service | |
| Application process | |
| Clarity of statement | |
| Transparency of charges and penalties | |
| Dealing with queries | |
| Dealing with complaints | |
| Ability to manage online | |
| Ability to manage by mobile app | |
| Ability to manage by telephone banking | |
| Charges for using your credit card abroad | |
Which low rate credit card is best?
Below are the top five low rate credit cards on the market right now.
- You can explore more low rate credit card deals using Which? Money Compare.
How we calculate NatWest’s customer score and ratings
We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.
Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings for each category are scored independently of the customer score.
These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
NatWest credit card FAQs
Does NatWest offer an eligibility check?
NatWest offers an eligibility checker that can tell you how likely you are to be accepted before you apply.
It does a ‘soft search’ of your credit file and won’t impact your credit rating.
Where are NatWest credit cards accepted?
NatWest credit cards are issued on the Mastercard network so can be used in millions of places in the UK and abroad.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.
