Contact Which? Pensions

If you are a member of a Which? Pension Scheme then you may use these details to contact us

In this article
If you're an employee If you're an ex-employee Keeping Your Details up to Date

If you are not a member of a Which? Pension Scheme or have a question about pensions in general, please visit the Money Which? website www.which.co.uk/money/pensions-and-retirement.

Please note that following the introduction of hybrid working, the Which? Pensions Team works remotely for most of the week.

If you're an employee

If you’d like to join the current pension arrangement - the Consumers' Association Retirement Savings Plan, a part of the Aviva Master Trust - or want to change the amount you save every month, you can email the Payroll Team at payroll@which.co.uk or see the Intranet Hub.

To find out more about the Consumers' Association Retirement Savings Plan or contact Aviva click here.

For any other questions you may find help on these pages or please contact the Pensions Team pensions@which.co.uk.

If you're an ex-employee

If you are a member of the Consumers' Association Pension and Employee Benefit Scheme (the Scheme) then please contact us. See the Overview page to find out if you are a member of this Scheme.

Emailpensions@which.co.uk

If you need to send personal information by email, please first request a "ShareFile link" from pensions@which.co.uk.  We will send you a link which will enable you to send the information to us securely.

Telephone: You can contact us / leave a message - 

020 7770 7553

Please have your National Insurance Number to hand. Calls may be monitored or recorded for training.

The address for any correspondence by Post is:

Pensions Team
Which? Ltd
2 Marylebone Road
London
NW1 4DF

Keeping Your Details up to Date

Please let us know if you change your contact details.

We may use the postal address or the email address you have provided to us. It is important that we have your correct details as we endeavour to send you information about your benefits on at least an annual basis.

To update your details you may email pensions@which.co.uk, quoting

  • Your personal email address - please don't use a work email as this causes problems for our secure email system
  • Characters 3 and 4 of your NI number
  • The month and year you first joined the company
  • Your phone number

We may need to phone you back in case of a query on your changes.