Francesca Lo Castro

Which?'s response to the Department for Business and Trade's call for evidence on the Package Travel Regulations. Any changes to these important protections must build on their primary objective to provide a high level of consumer protection, and effectively safeguard and empower UK travellers

When it comes to booking a holiday, it is crucial for consumers to be aware of what their rights are and what protections are in place if things go wrong. This report details findings from Which? research on consumers' knowledge, understanding and attitudes towards holiday booking protections