Policy submission
Ofgem Statutory Consultation on Consumer Standards - Which? Response
Our response to Ofgem's proposals on consumer standards
Policy submission
Ofgem’s consultation on a framework for consumer standards and policy options to address priority customer service issues - Which? response
Our response to Ofgem's proposals for how to drive up standards and improve customer service for energy customers.
Policy research paper
Talking energy
Identifying the principles for clear customer communications