How to deal with a disputed bill
- What to do if you have been asked to pay an amount that you don’t owe
- How to deal with debt collectors, plus taking your case to an ombudsman
- Explained: how to speed up the process, plus sample letter
What's in this guide
Your rights
What to do if you're asked to pay an amount you don't owe.
How to complain
Step-by-step guides to help you get the result you want.
Sample letter
Template of a letter you can use to complain to companies.
Problem solvers
Commonly asked questions and answers about bill disputes.