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4 March 2021

Letter to cancel a contract for services made at a distance

You have rights under the Consumer Contracts Regulations if you want to cancel a contract for services made over the phone or online. Use this template letter.
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Which?Editorial team

There is a file available for download. (14 KB). This file is available for download at .

[Your address]

[Company address]

Dear Sir/ Madam

Ref: [Order/Contract number]

I recently entered into a contract [add details] on [date] [over the telephone/ online].

In accordance with my rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, I would like to cancel the contract.

I require written confirmation from you that the contract has indeed been cancelled and that no payment will be claimed by you.

Yours faithfully,

[Your name]

There is a file available for download. (14 KB). This file is available for download at .