Online auctions: your rights explained

Your rights when buying from individuals and companies using online auction sites like eBay
Discover what to do if a your eBay goods don't arrive or your buyer does not pay
How paying by credit card may give you some extra protection on eBay

What's in this guide

You rights when shopping on auction sites like eBay, and what to do if there's a problem.

Step-by-step advice for sorting out online auction site problems.

Letters you can use to complain if you have a bad experience using online auction sites.

Common questions and answers about buying and selling from online auction sites.