Contact the dealer or, if you bought your second-hand car on hire purchase, the finance company about the problem as soon as possible.
If you bought the car on hire purchase or your credit card, you have the right to bring the dispute to your finance company or credit-card company.
If you have a car finance agreement (like a PCP or HP) or a lease (usually contract hire), technically your car belongs to the finance company and any good finance company should be able to help you through this process.
If the car dealership won’t help, contact the credit company to either say you're rejecting the second-hand car, or that you want to claim for repairs.
If the dealer doesn't reply to your letters, refuses to do anything, or makes a final offer you are unwilling to accept, write again giving them a final chance to resolve the matter.
Tell the dealer that if it doesn’t act, you'll be taking your claim further.
If the dealer still doesn't sort out your problem, you can do one of the following:
Go to the Motor Ombudsman some dealerships and garages have signed up to a Trading Standards backed code of practice that means if your dispute isn't getting anywhere you can refer it to an impartial third party to resolve it - the Motor Ombudsman. You can find all of the information you need on .
If your claim is for more than this, you'll have to use the full court, which is more complicated and could be costly.
If you're claiming the cost of repairs, make sure you've got sufficient evidence to prove your claim.
For example, collect expert reports and photographs before you allow another garage to repair the car.
If possible, it’s worth finding out if the dealer has enough money to pay your claim. It's not worth suing a person or a firm that has no money.