ActionLetter cancelling a contract for services made at a distance

If you want to to cancel a contract for services made over the phone or online, use this template letter to help you.

If you'd rather speak to an adviser about your problem, call the Which? Consumer Rights Advice Line on 01992 822 829 to join today.

[Your address]

[Company address]

Dear Sir/ Madam

[Ref: Order/Contract number]

I recently entered into a contract [add details] on [date] [over the telephone/ online].

In accordance with my rights under Regulation 10 of the Consumer Protection Distance Selling Regulations 2000, I would like to cancel the contract.

I require written confirmation from you that the contract has indeed been cancelled and  that no payment will be claimed by you.

Yours faithfully,



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