Whirlpool tumble dryer safety alert, what are my rights?

If your dryer is one of those affected by the fire safety alert, use our free tool to claim a repair, replacement or refund.

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Tumble dryer fires

More than 100 Hotpoint, Indesit, Proline, Creda and Swan tumble dryer models (all brands manufactured by Whirlpool) made between April 2004 and October 2015 could pose a fire risk. 

The fault in the dryers could lead to fires if excess fluff comes into contact with the heating element. 

It's known that 750 fires featuring Hotpoint, Indesit, Proline and Creda have been reported since 2004.

Trading Standards has issued two enforcement notices on Whirlpool forcing them to warn you to unplug and not use the faulty machines. 

Whirlpool has a programme to replace or repair fire risk machines across the UK. 

Do not use an affected dryer

If your dryer is one of those affected by the fault you must contact Whirlpool to arrange a service, unplug it immediately and not use it until it's been serviced

You can call Whirlpool on 0800 151 0905 to arrange the service or find out if your dryer needs a service.

You can find a list of the affected models we're aware of and advice on how to check for yourself at the end of this article.

Whirlpool checklist:  Don’t be fobbed off

Due to the scale of the safety alert we believe you'll be best served by pursuing your service with Whirlpool in the first instance rather than risk being pushed from pillar to post between manufacturer and the retailer that sold you the dryer.

Replacement or repair? Many feel stuck between a rock and a hard place when deciding which option to choose. Don’t accept an inferior replacement; insist on a machine of the same standard or wait for a repair.

Keep chasing If you opt for a repair, keep calling to chase your customer ID and to get a confirmed repair date as soon as possible – don’t let Whirlpool off the hook.

Opt out If you want to make sure you don’t receive any future marketing communications from Whirlpool, you should ask them to opt you out from marketing calls when you contact them.

Which? demands Whirlpool commits to:

1. Clearly listing all affected model numbers on the front page of its website with details of how customers can get help.

2. Speeding up the process by making it quicker to generate a customer ID number when consumers first make contact with the call centre.

3. Training its call centre staff to offer better advice to affected customers and stop directing them to retailers, who are in turn directing people back to Whirlpool, delaying the process.

We're also urging Whirlpool to issue a full recall and the government to look at the flawed product safety system.

How do I contact Whirlpool?

You can call Whirlpool on 0800 151 0905 to find out if your dryer needs a service.

You can also go to the Hotpoint or Indesit websites where you can input your model number and, if your model is affected, you can register it for a service and modification. Creda dryers can also be checked on the Hotpoint site.

Your rights against the retailer

You can try to get a repair or replacement without any further cost to you by taking your claim to the retailer who sold you the tumble dryer in the first place.

The Sale of Goods Act 1979 – which was in force when the dryers were sold - states that products must be of satisfactory quality and fit for purpose, which includes that they be safe and durable. If your dryer doesn’t meet these standards you have a right to redress with the retailer that you brought it from.

And, now that an enforcement notice has been issued by Trading Standards, it’s an admission that the tumble dryers have failed to meet these standards.

But, you only have the right to do this for up to six years from the date you bought the dryer (five years in Scotland).

Repair or replace

Because the repairs are taking an unreasonable amount of time and are causing significant inconvenience, you can reject the dryer and ask for a repair or replacement from the retailer who sold it to you. But, you should know that some retailers have been resisting and pushing customers back to Whirlpool.

If the retailer is unable to repair or replace your tumble dryer you can also ask for a refund.

Partial refund

Because any affected dryer will be more than six months old, there may be a deduction to cover wear and tear to reflect the use you’ve had from the machine to date. And, depending on the age of your dryer (it could be up to 13 years old), any refund may not cover the cost of a new dryer.

While you’re free to pursue this route, Which? doesn't believe the burden should be on consumers to take this action and so we're urging Whirlpool to issue a full recall of the faulty machines and the government to look at the flawed product safety system.

Affected Creda, Indesit and Hotpoint dryers

With the manufacturer still failing to publish a list of models affected, we've compiled our own list. We researched this list using the safety.hotpoint.eu and safety.indesit.eu websites.

If your dryer is one of those affected by the fire safety alert, our advice is to contact the manufacturer to arrange a service and to unplug it and not use it until it's been serviced.

It's important to note that some affected models aren't on this list, and you will still need to check with Whirlpool if you're concerned you own a tumble dryer affected by the safety alert.

Creda models

  • Creda TCR2, Creda TCS3, Creda TVR2, Creda TVS3, Creda TVU1

Hotpoint  models

  • Hotpoint AQC9BF5E, Hotpoint AQC9BF5S, Hotpoint AQC9BF7E, Hotpoint AQC9BF7E1, Hotpoint AQC9BF7I
  • Hotpoint AQCF852BI, Hotpoint AQCF852BU, Hotpoint AQCF952BI
  • Hotpoint CTD00, Hotpoint CTD40, Hotpoint CTD80, Hotpoint CTD80T, Hotpoint CTD85A
  • Hotpoint FETC70CP, Hotpoint FETV60CP, Hotpoint SUTCD97B6PM 
  • Hotpoint TCAL83C6P, Hotpoint TCAL83CG, Hotpoint TCAM80C
  • Hotpoint TCD970, Hotpoint TCD975P, Hotpoint TCD980, Hotpoint TCD985BPX, Hotpoint TCDET77BEPUK, Hotpoint TCDET87BEP
  • Hotpoint TCEL87B6, Hotpoint TCEM80C6, Hotpoint TCFG87C6, Hotpoint TCFM70C6, Hotpoint TCFM80CG, Hotpoint TCFM90C6P
  • Hotpoint TCFS73BG, Hotpoint TCFS83BG, Hotpoint TCFS93BG, Hotpoint TCFSM87B6PY
  • Hotpoint TCHL73CR, Hotpoint TCHL83CR, Hotpoint TCL770, Hotpoint TCL780
  • Hotpoint TCM570, Hotpoint TCM580, Hotpoint TCM585BG, Hotpoint TCUD93, Hotpoint TCUD93B6G, Hotpoint TCUD97B6
  • Hotpoint TCYL757C6, Hotpoint TCYL757CG, Hotpoint TCYM750C6P, Hotpoint TCYM750CP
  • Hotpoint TVAL73C, Hotpoint TVAM70C, Hotpoint TVEL75B6A, Hotpoint TVEL75C6
  • Hotpoint TVEM70C6P, Hotpoint TVF760, Hotpoint TVF770, Hotpoint TVFET75B6, Hotpoint TVFG65B6
  • Hotpoint TVFG65C6G, Hotpoint TVFG85C6, Hotpoint TVFM60C6P, Hotpoint TVFM70BG, Hotpoint TVFM80CG
  • Hotpoint TVFS73BG, Hotpoint TVFS83CG, Hotpoint TVHM80C
  • Hotpoint TVM560, Hotpoint TVM562, Hotpoint TVM570P, Hotpoint TVM572
  • Hotpoint TVYL655C6, Hotpoint TVYL655CG, Hotpoint TVYM650C6P, Hotpoint TVYM650CP
  • Hotpoint VTD00, Hotpoint VTD20, Hotpoint VTD60, Hotpoint VTD6000P, Hotpoint VTD60T, Hotpoint VTD65

Indesit models

  • Indesit IDC75, Indesit IDC85, Indesit IDC8T3B, Indesit IDCA735, Indesit IDCA7H35BTM, Indesit IDCA835, Indesit IDCA8350, Indesit IDCA835BS, Indesit IDCA835EU, Indesit IDCA835S
  • Indesit IDCE7H35BTM, Indesit IDCE845, Indesit IDCE8450K
  • Indesit IDCL75BHEU, Indesit IDCL85BH, Indesit IDCLG5BH(EU)
  • Indesit IDV65, Indesit IDV75, Indesit IDVA735, Indesit IDVL75BFR, Indesit IDVL75BR, Indesit IDVL85
  • Indesit IS60V, Indesit IS60VU, Indesit IS70C, Indesit ISA60V
  • Indesit ISL60V, Indesit ISL70C

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