Electrical failures are the number one fault found in tumble dryers. Drying sensors failing to detect the right levels of humidity in the drum and faulty drums make up the rest of the top three most common tumble dryer problems, according to our survey of 3,887 UK tumble dryer owners.
Knowing which tumble dryer brands develop the most faults and how quickly they develop them is critical when you’re in the market for a new machine. To help with this, every year we ask thousands of Which? members to tell us how happy they are with the brands of appliance they own and to share the problems they’ve experienced with them.
Our annual customer experience survey is unique and reveals the faults that are reported for each brand of appliance, the frequency of the faults, their severity and how soon after buying they became a problem.
We’ve got data on the biggest tumble dryer brands, including AEG, Beko, Bosch, Indesit, Hotpoint, Hoover, John Lewis, Samsung, Siemens and Zanussi.
The table below shows this year’s survey results.
Brands are ranked by their customer score, which relates to whether owners would recommend them and how satisfied they are with them.
We also show a loyalty score for each brand, which reveals the percentage of owners who stayed loyal to the brand when they needed to buy another dryer.
And we'll also give you key insights into the projected lifetimes of the dryer brands
Customer satisfaction score
Customer loyalty score
Average test score
% fault-free after five years
% replaced after ten years
Estimated average lifespan
As the chart below reveals, there big difference between the best and worst tumble dryer brands in terms of their customer score, average test scores and how many are replaced after 10 years.
The average tumble dryer will last around 20 years. This is based on the experiences of Which? members who told us how long they kept their previous appliance before they replaced it due to a fault. There’s a noticeable difference between how long the best and the worst brands last.
We've pulled together our survey data, customer insight and lab test scores to give you an in-depth look at each brand. Read on for our verdict on whether it's a brand worth buying.
Getting into good tumble drying habits will give you a good chance of avoiding some of the most common tumble dryer faults.
Playing your part in keeping your dryer fit and healthy could also aid in more effectively drying your clothes. Load the drum with the correct weight of clothes, regularly wipe the insides to keep it clean, and separate your laundry by fabric type so that you're not drying quick to dry gym kit with heavy cotton towel.
The most common tumble dryer fault reported to us in our survey was electrical failure. This can be when the motherboard fries and the machine dies or when for another electrical reason, the machine stops working. For most of us, fixing this will be a job for an engineer. But before making the call, unplug the dryer and check the plug socket with another product. By doing this, you can rule out the problem being with the socket rather than the dryer.
Humidity sensors inside the drum end programs when they detect that the clothes are dry. But with clothes made of different fabrics and weights drying at different speeds, a mixed load of cottons and synthetics can fool the machine into thinking that everything is dry.
You can help your dryer to dry more accurately by trying to separating fabric types and by not over-filling it. Splitting cottons from synthetics will give your the most effective results. But in most homes on a busy washday this might not be realistic. So, to help your dryer out, try drying big and heavy items separately, such as towels and blankets. That way, the smaller and lighter items are given a better chance of drying properly.
Also, wipe down the insides of the drum monthly to keep the sensors clean.
More than one in 10 of faults experienced by dryer owners who took part in our survey told us that they'd had a problem with the drum on their tumble dryer.
One way that we can help to avoid drum problems is to never overfill the machine. By making sure that there's plenty of room inside for the clothes to tumble as they dry, we're helping to protect the drum while also giving our clothes the best chance of drying.
Every year, we gather a wealth of information about Britain's favourite tumble dryer brands, through our independent testing and a survey of Which? members about the products they own.
We crunch the numbers from our tumble dryer tests, where we test all the major tumble dryers launched each year, to see how each brand fares on average.
We also ask members to tell us how likely they would be to recommend a brand, based on the products they own. And we ask them to tell us about the faults that their products have faced, the severity of them and when they happened. We also ask about when they replaced their previous appliances. From these insights, we produce the customer scores for each brand and their estimated lifetimes.
Our survey, combined with our testing data, mean we can give unique insight into which tumble dryer brands are a good bet for your home.
Know which tumble dryer brand you want? Use the links to go straight to our reviews and find your ideal model: