Letter to request compensation for a delayed flight

If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
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Claim your flight delay compensation

You can claim your flight delay compensation for free using the tool below which generates a personalised complaint letter for you. 

Our free tool will email you a copy of the letter which you can send to your airline to claim your compensation.

You'll need to know the distance of your flight in order to make your claim. 

If your flight was cancelled use our letter template tool to claim compensation for a cancelled flight.

Compensation for delay
Flight distanceHow late arrivingEntitlement
Up to 1,500km (932 miles)More than 3 hours€250
Any flight within the EU over 1,500km (932 miles) or any other flight between 1,500km-3,500 km (2,175 miles)More than 3 hours€400
More than 3,500km (2,175 miles)Between 3-4 hours€300
More than 3,500km (2,175 miles)More than 4 hours€600
Download Letter

[Your address here]

Dear Sir/Madam,

[Reference: flight number]

I am writing to you in connection with the above flight on which I was booked to travel on [date].

The flight was supposed to depart from [departure airport] at [time] and arrive at [arrival airport] at [time], but it was [delayed by x hours].

Under the EU Denied Boarding Regulation 261/2004 I am entitled to the sum of €[the amount you are claiming - use the table above] in compensation and look forward to receiving the sterling equivalent within the next 14 days.

I include a copy of my ticket[s].

Yours sincerely,

Download Letter

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