How to complain to an ombudsman

How to complain to an ombudsman

  • What ombudsmen are and how they work
  • When to complain to an ombudsman
  • What powers ombudsmen have to put things right
  • A step-by-step guide to settling disputes

What's in this guide

Your rights

The regulations you can use to when dealing with ombudsmen.

How to complain

Step-by-step guides to help you get a positive result.

Sample letter

Template of a letter you can use to request a 'letter of deadlock.'

FAQs

Commonly-asked questions and answers about ombudsmen.

Which? works for you