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Mortgage lender reviews

TSB mortgage review

By Dean Sobers

Article 15 of 17

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TSB mortgage review

Find out how TSB fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

TSB mortgage review

Coming 21st in our mortgage comparison table, customers aren't exactly singing TSB's praises, but they have rated it highly as a value-for-money lender.


Customer score

21st out of 25 mortgage lenders


We found that some of its deals, particularly those with five-year fixed rates, ranked well for price in our analysis of the market.

TSB mortgage highlights

  • good for fixed and tracker deals
  • deals allow you to take payment holidays after the first year
  • TSB offers some attractive low and zero-fee deals.

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

TSB mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What TSB's mortgage customers say about it

'Clear on the terms of the mortgage, friendly staff, easy to access information about my mortgage.'

'Most of the process was very smooth, but dealing with issues later not very smooth at all.'

'Explained every aspect well.'

'Contact centre is useless, with no ability to deal with mortgage changes or unusual queries.'

'Staff are easy to communicate your wishes to.'

'There is always room to improve with everything.'

'I have been able to easily make overpayments, which has resulted in my being in a position to pay the mortgage off when I retire in eight weeks' time.'

  • Last updated: May 2016
  • Updated by: Dean Sobers