Best and worst shops revealed by Which?100 shops rated in UK's largest shopping survey

21 May 2012

Shops Survey

Lush has topped the Which? shopping survey for the first time, with John Lewis and Apple close behind.

Lush was praised by shoppers for for its 'friendly and knowledgeable staff' and 'high quality products.'

Lakeland, Clarks, Richer Sounds, the Disney Store and independent electrical stores were also highly-rated.

At the other end of the table, WH Smith was once again one of the lowest-rated shops, along with Halfords.

Which? editor Martyn Hocking said: 'With household budgets squeezed, people are becoming choosier about when and how they purchase products. High street shops cannot afford to give customers poor service if they want to tempt shoppers away from their computers and back to the high street.'

Best shops

Over 11,000 shoppers took part in the survey, which ranks 100 of the UK's most popular shops.

To produce ratings for each shop, we asked Which? members how satisfied they were with the shop when they last made a purchase, and how likely they were to recommend it to a friend.

The survey also rates the best shops in categories such as clothes, electricals and baby equipment. Each shop is rated on price, range, product quality, service, store environment and after sales and returns.

Click on the links below to find out which are the best and worst shops in each category:

  • Best shops for buying baby equipment
  • Best shops for buying baby clothes
  • Best shops for buying clothes
  • Best shops for buying toiletries and cosmetics
  • Best shops for buying furniture and homewares
  • Best shops for buying gardening and DIY products
  • Best shops for buying electrical appliances
  • Best shops for buying outdoor and leisure products
  • Best department stores

Top 100 shops

To see the full table of ratings for all 100 shops in our survey, Which? members can log in to read the full article from our June 2012 issue. If you're not already a member, you can subscribe for a trial for just £1 a month.

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