Best and worst people carriers for owner satisfactionWe reveal owners’ favourite people carrier
27 March 2014
People carriers are designed to offer the greatest practicality in the smallest footprint. The best people carrier is so good at doing this that it not only tops the MPV class, but it is the most satisfying car to live with in the entire Which? Car Survey – all according to those who know it best, its owners.
MPVs have to put up with a lot of wear and tear from years of passengers clambering in and out and all sorts of loads being crammed into the boot.
While the most satisfying people carrier to live with won near universal praise from owners, the least satisfying model failed to stand up to heavy use – with owners complaining about everything from electrical faults and water leaks to restricted visibility.
The thing that won most plaudits from owners in the most satisfying MPV is its immense space. One owner said ‘we will hang onto this car as long as possible and wish the equivalent was still made. Its carrying space is superb.
Here we reveal which people carriers proved the most and least satisfying to live with in the 2013 Which? Car Survey.
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Most satisfying people carrier to live with
The Toyota Yaris Verso (2000-2005) shot to the top of the entire owner satisfaction tables in the Which? Car Survey – all thanks to its supreme practicality. With an owner satisfaction score of 96% it is leagues ahead of the next top performing MPV and is a whopping 35% above the least satisfying people carrier.
One owner described the Verso as ‘a faithful friend for more than 10 years. It’s so useful – it can carry my husband’s mobility scooter and three passengers with ease’. Other Verso traits that came in for praise were how easy the car is to drive and its reliability.
Another Verso driver said, ‘I can get my bike in it intact and upright with the two rear seats folded. My 6ft 5in tall son fits in it front and back. My disabled mother can access it, and it's easy to put her wheelchair in the boot.’
Read all the results for owner satisfaction from the survey
Least satisfying people carrier to live with
At the bottom of the owner satisfaction tables Renault scored a double whammy, with both the Scenic (1997-2003) and the Grand Scenic (2003-2009) scoring a meagre 61% apiece.
Scenic drivers slated everything from visibility problems to pedals that are too close together, water leaks and repeated engine problems. Customer care from Renault also came in for criticism.
One Scenic owner stated, ‘the unreliability of electric windows and locks has been a real let down, with one failure occurring every year including being locked out altogether, the boot lock failing, the windows freezing open and even needing complete computer re-programming.’
Other Scenic drivers complained about the poor ride quality, hard to replace headlamp bulbs and general squeaks and rattles.
Find out the five lowest-rated people carriers for reliability