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Shop safely online Before you go online

Checklist

  • Protect your computer with a firewall and anti-virus and anti-spyware software

  • Guard your personal information and watch out for common scams

  • Check that websites are secure before buying

  • Compare prices before buying – don’t forget to include delivery costs

  • Pay by credit card if you can – it gives you added protection if the goods aren’t up to standard

  • You have a seven-day cooling-off period if you change your mind about something you have bought online

  • You have the same rights when buying online as you do on the high street

  • Check your bank and credit card statements regularly and inform your bank immediately if you suspect any fraudulent activity

Security software

Firewall

Make sure you have a firewall switched on – this acts as a barrier between the web and your computer. 

Microsoft operating systems like XP and Vista come with a firewall option, but we advise you use free firewall software ZoneAlarm.

When you install ZoneAlarm, go to ‘settings’ on your computer and turn off the Microsoft firewall if you have it.

Anti-virus

Install anti-virus and anti-spyware software on your computer and keep it up to date. 

You can buy software or try free downloads such as Avira Free Anti Virus Personal Edition Classic and Microsoft DefenderAnti Spyware.

Be aware

Watch out for phishing emails – these are hoax emails, supposedly from banks and other financial institutions that ask you to click on a link to a website in the hope that you'll enter your account information.

Always type web addresses for your bank etc directly into your browser to avoid visiting bogus sites.

Need help understanding computer security jargon? See our free guide to understanding PC security terms.